ORENcloud hosted IP-PBX, also often referred to as Virtual, Cloud based or Software as a Service (SaaS) is a next generation business telephony service that offers you enterprise level telephony features and functionalities with no CAPEX / investment to you. You do not need to purchase any IP-PBX equipment; we have done that for you and we rent these out to you on a monthly basis with affordable rates. Thus there is no need to worry about maintenance and support. Since ORENcloud is hosted you are free to connect any end-device e.g. IP-Phone, from wherever as long as it's connected to the Internet. This can be from your office, various offices or even from your employees' homes or any combination of such. All calls among them are free of charge (FOC) and all calls made from them to external, be it national, mobile or international, enjoy very attractive rates. It is subscription based with no contract obligations - if you don't like it you're free to go.
for example, during office hours (as defined by you) the call goes to your IVR and after office hours it will go to your voicemail or forwarded to your handphone
the well known "Welcome to ABC.COM, press 1 for Sales; 2 for ..."
for example, you want all or a selection of your phones to ring when a call comes in
for example, when nobody picks up the call it's forwarded to your hand-phone or other destination, or even back to the IVR
whenever the caller is put on-hold, they will hear music.
Include the end-device in one or more ring-groups
On each end-device you can set individual follow-me. Hence your follow-me is to your hand-phone or more hand-phone numbers, if you have more than 1, and your colleague's end-device will have his hand-phone or other number. On top of that a follow-me number can be any number, hand-phone,landline or even international or any combination of such.
If you are not available (even after your callers try to call your follow-me numbers and you are not able to pick up) the caller can leave a voicemail
once you get a voicemail we will mail it to your email address so you can listen to it whenever you want.
You have the option to invite a 3rd person to the call. For example your customer claimed that your sales person had promised something. You can call your sales person–even on his mobile- and invite him to the call thus enabling the three of you to settle the matter quickly.
For example, you want to assign a DID that will ring your support ring-group directly. You can provide this number to your VIP customers while the other customers will be given the pilot number and go through IVR. Alternatively, you can have your own number to be contacted on.
With MyCallCentre we provide the option to operate any size call centre i.e. from 1 to many agents all with full-blown enterprise call centre features. These include real-time dashboard, Reporting per agent, queue, calls (answered, abandoned, etc.), able to Spy (listen to ongoing call), Whispering (Talk to agent to coach while customer doesn't hear you) and more. All these are available for Inbound, Outbound and Blended Call Centre environments.
ORENcloud is a leading hosted IP-PBX company fully owned and supported by Astiostech Sdn Bhd, an MSC-Status company, with a vision to create revolutionary voice, network monitoring and security solutions.