Licensed by MCMC and hosted in Malaysia
Cloud PBX, contact centre, WhatsApp and AI for Malaysian businesses.
Cloud phone systems, contact centres and WhatsApp messaging with AI, for businesses in Malaysia, Singapore, Thailand and Indonesia.
AI: iKB, Saloma AI, SalamAI, MataAI. See all AI
ORENCloud is a Malaysian cloud communications provider in Puchong, Selangor. It offers cloud PBX (CloudOffice), a contact centre, WhatsApp messaging (OMNI), helpdesk, SIP trunking and AI. Prices are in ringgit per user, agent, minute or month, as stated on each pricing page. See the FAQ, glossary or about us.
Trusted by banks, telcos, government agencies and global BPOs.
One platform for the way your customers reach you
CloudOffice
Give every desk, mobile and laptop an extension. Manage it all in a browser.
- IVR menus and after-hours rules
- Call recording and voicemail to email
Contact Centre
Queues, dialers and live wallboards for teams of any size.
- Predictive, progressive, preview and manual dialling
- AI call summaries and sentiment
OMNI
WhatsApp, web chat, Facebook, Instagram and email in one shared inbox.
- Official WhatsApp Cloud API included
- Bot first, then handover to people
Cosine
Chat and voice assistants that answer from your own documents, powered by iKB.
- Answers with sources
- Hands over to a person when needed
ORENdesk
Tickets, assets, SLAs and workflows for support and IT teams.
- Email-to-ticket with SLA timers
- Reports and surveys
WithTeams
Make and receive normal phone calls inside Microsoft Teams, with Malaysian numbers.
- No extra phone app for staff
- Pick from our available numbers
SIP Trunking
Voice for the phone system you already run, from MYR 0.08 a minute nationwide.
- No setup fee to start
- TLS and SRTP encryption
ORENCloud UC app
Your office line on iOS, Android, Windows and macOS.
- Free for ORENCloud users
- Presence, chat and call history
Every conversation lands in one place
Calls and messages go to AI or the right person, with a full record.
- 2013Serving businesses since
- 4 of 5largest global BPOs use our contact centre
- 490+fixed and mobile destinations with call rates
- 70+languages for AI voice agents
Follow a call from ring to receipt
Your number, everywhere
Calls reach desk phones, mobiles, laptops and Teams.
AI answers first
An AI receptionist greets callers and finds out what they need.
The right person picks up
Skills-based routing finds the first agent who can help.
Nothing gets lost
Recording, transcript, summary and WhatsApp follow-up in one place.
A customer calls +60 3-2724 2500
Your business number, connected to ORENCloud
The AI receptionist answers in Bahasa Melayu
Understands the request: a billing question
Routed to the billing team
First available agent with the right skills picks up
Call summary saved, receipt sent on WhatsApp
Recording, transcript and follow-up in one place
Why teams switch to ORENCloud
Our own cloud in Malaysia serves the whole region.
No lock-in contracts
Pay monthly or yearly. Add or remove users any time.
Runs in the browser
Manage settings, recordings and reports from any browser.
Enterprise tools, SME pricing
Call centre-grade features without the licence bill.
Local engineers
Setup, migration and support from our team in Kuala Lumpur.
Our own cloud
ISO 27001 and PCI-DSS grade data centres in Kuala Lumpur and Cyberjaya.
iKB Answers, research and analytics from your own documents and systems, using the models you approve.
See iKBSaloma AI AI agents that answer and make phone calls in 70+ languages, with a person one click away.
See Saloma AISalamAI Live speech translated into spoken audio and subtitles for a room, a counter or a phone.
See SalamAIMataAI Existing cameras checked against rules you write in plain English, with alerts and evidence.
See MataAILicensed, certified and audited
MCMC ASP-C licence, TM certified PBX, Meta Tech Provider, MDEC Malaysia Digital, PDPA and PCI-DSS grade hosting.
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