What is ORENcloud ?
ORENcloud is a modern cloud communication platform built by a passionate team that has over twenty years of experience in building enterprise-grade unified communication solutions and has served clients from major banks to military operations.
Modernise your communication.
Pricing
Pick a plan. Grow organically.
Cloud Personal
For individuals and start-upsRM125 for 1 year signup - a 17% saving (Excluding tax)
- Outbound and Inbound Calls
- Selectable Malaysia DID
- 2 Inbound Channels
- Unlimited Outbound Channels
- User Web Panel
- IVR
- 3 Way Conference
- Follow-me
- Voice Mail / Voice Mail to Email
- Call Waiting
- Call transfer
- Call recording
- Detailed Call Billing
- Time-Conditions
- Ring-group
- Pickup-group
Cloud Office
For SMEs and EnterprisesRM145 for 1 year signup - a 17% saving (Excluding tax)
- Outbound and Inbound Calls
- Selectable Malaysia DID
- 3 Inbound Channels
- Unlimited Outbound Channels
- User Web Panel
- IVR
- 3 Way Conference
- Follow-me
- Voice Mail / Voice Mail to Email
- Call Waiting
- Call transfer
- Call recording
- Detailed Call Billing
- Time-Conditions
- Ring-group
- Pickup-group
Gold
Contact center for inbound and outboundRM495 for 1 year signup - a 17% saving (Excluding tax)
- Outbound and Inbound Calls
- Selectable Malaysia DID
- 2 Inbound Channels (per agent)
- Unlimited Outbound Channels
- Supervisor- Agent Panel
- IVR
- Time-Conditions
- 3 Way Conference
- Spy/Whisper
- Call transfer
- Call recording
- Queue(s)
- Automatic Call Distributor (ACD)
- Voice Mail / Voice Mail to Email
- Real-time and historical ًReports
- Detailed Call Billing
Platinum
Contact center inbound and outbound with dialerRM1200 for 1 year signup - a 17% saving (Excluding tax)
- Outbound and Inbound Calls
- Selectable Malaysia DID
- 2 Inbound Channels (per agent)
- Unlimited Outbound Channels
- Supervisor - Agent Panel
- IVR
- Time-Conditions
- 3 Way Conference
- Spy/Whisper
- Call transfer
- Call recording
- Queue(s)
- Automatic Call Distributor (ACD)
- Voice Mail / Voice Mail to Email
- Real-time and historical ًReports
- Detailed Call Billing
- Preview Dialing
- Predictive Dialing
Features
Interactive Voice Response (IVR)
The commonly used voice menus such as “Welcome to Maxis Berhad, press 1 for Sales; 2 for …”. You can create voice menus of pre-defined destinations or custom actions including recording user input like a national ID.
Time-Condition
During office hours the call goes to your voice menu (interactive voice response) and after office hours it will go to your voicemail or forwarded to your handphone.
3 Way Conference or conference rooms
The option to invite 3rd or more persons to a call. This makes collaboration over phone calls easy by just dialing next party and automatically invoking this feature. You can also request a private conference room which can have virtually unlimited number of participants.
Voicemail to email
Whenever you get a voicemail it will be emailed to you as an audio file including date, time and number so you can listen to it wherever or whenever you want.
Follow-me/Call Forwarding
This is especially good for receiving calls outside of your extension, especially when nobody picks up the call it can then be forwarded to your mobile-phone or other destinations like a land line, or even drop it to a voicemail.
Ring-Group
Receive calls in a group of predefined numbers and then distribute calls within that group to ensure calls are always attended to.
Record on demand
Selectively record inbound & outbound contact center telephone calls on demand.
Cold Transfer
In cold transfer, you will be transferring a call to another agent or team without giving them prior notification. Cold transfer is also known as blind transfer.
Warm Transfer
When you perform a warm transfer, you can talk to another agent or even exchange call notes before transferring the call.
Benefits
Zero capex, start immediately
Our cloud telephone doesn’t require you to purchase expensive hardware to start. All you need is either a computer or smartphone device. If you would like, you can also get a plan that includes a physical desktop phone with a variety of makes and models to choose from.
True reachability
Our cloud communication not only allows you to connect anywhere with an internet connection, it also allows you to connect to traditional telephone numbers to where you wish to direct your calls to. For example, your home phone or mobile phone in case internet connectivity isn’t reliable. Therefore, never miss an important business call in any situation, offline or online.
Feature rich
At ORENcloud, we keep improving our service and always introduce new features and functionalities without incurring additional cost to your existing plans. Our team works around the clock to support and improve our services. We are committed to meet demanding unified communications requirement for just about any use case scenarios out of the box or through customization.
No minimum contract
Our core principle is to keep our customers satisfied by means of providing best in class product and highly competitive pricing. Experience gold standard services at no long term commitments, shape your communications platform as how you would shape your business.
Work from anywhere
You can access your ORENcloud communications platform literally anywhere with just an internet connection. Connections are secured with industry standard encryption and security practices.
Zero config
Our phones come set with your extension or when you use our AstiosUC software phones, provisioning is done centrally. Absolutely zero configuration is required.
Secure by default
All calls are protected by industry-grade encryption and reside on a global cloud and ISO-certified data centres in Malaysia and Singapore. And we adhere to the Cloud Service Subscriber (CSS) Guidlines at stipulated by MCMC of which Astiostech is an active member of the Technical Committee -or- is an active contributor.For more info, please click here.
Competitive Price
Competitive call charges to all destinations be it local, mobile, national as well as international.
Private cloud
We understand that some organizations might prefer to run their telephony on their own cloud, private or public. We got you. We can set one up for you and accessible by just you and your organization.
World class support
Our support team works 24x7 for the entire year to keep our customers happy. It is our highest priority to provide top grade support at any time you need. All you need to do is send an email or call our hotline number.
Frequently Asked Questions
Where is the datacenter located?
Our datacenter is located in Malaysia, Singapore and on Amazon AWS EC2 with CloudFront. Depending on your geographical location, it can also be set to a datacenter nearer to you, at locations where AWS NOCs exist..
Can I keep my existing phone numbers?
Yes, it is possible to forward all calls from your old phone number to the new ORENcloud number.
What do I need to make ORENcloud work?
All you need is a broadband Internet connection. We will send the fully configured phones to you, and you just have to unpack and connect the device to your router and you are ready to go.
I'm interested how do I sign up?
Can I use PC-based soft phones or my mobile phone with ORENcloud?
I have existing VoIP Phones can I use them with ORENcloud?
What about faxes, how can I receive them?
Faxes are sent, received and managed through ORENcloud Fax Portal. Received faxes can also be sent as email attachments to you. If you have an existing fax device that you would like to connect, we can assist you to connect it with a small ATA (analog telephone adaptor) device to ORENcloud.
What happens if I lost internet connectivity?
If your internet went off or if there is a power outage without sufficient battery backup available, your IP phone will not function. However you will still receive all your calls as ORENcloud has the ability to detect if your phones are offline and if so, the system will forward all calls to a single or even a group of mobile phones or landlines. So no matter what happens, you get your important business calls.
I have multiple offices how can ORENcloud help me?
All interoffice calls between ORENcloud users are free of charge. You can transfer your incoming calls from your main office to any location. Your receptionist can see if a person is engaged or free and can then transfer the call. This allows you to reduce cost as you only have a central -hosted- telephony solution for all your offices. It is flexible and ready to grow with your business.
Why ORENcloud ?
ORENcloud is built and run by passionate voice and communications engineers that have nearly twenty years of experience in the industry. We are also Malaysia’s first cloud telephony provider that proudly serve 2 out of 3 largest contact centre companies globally. You can rely on world-class service and support with ORENcloud. Give us a try and let us show you why hundreds of people love ORENcloud. Sign up for a trial today at no cost, no credit card and no commitment.
What People Are Saying About ORENcloud?
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About
ORENcloud is a leading hosted IP-PBX company wholly owned and supported by Astiostech Sdn Bhd, an MSC-Status company, with a vision to create revolutionary voice, network monitoring and cybersecurity solutions.
Contact Us
Malaysian Toll-Free
1800 818 377
General
+603-2724 2555
Sales
+603-8689 2888
US Fixed line
+1 360 886 3111
Thailand
+66 2 026 1182
Philipines
+63 2 8271 1795
Vietnam
+84 24 4458 1781
Locate Us
Address
3A-1A, 3A Floor,Tower 5 @ PFCC, Jalan Puteri 1/2, Bandar Puteri, 47100 Puchong, Selangor, Malaysia
General Inquiry
[email protected]
Support Team
[email protected]