What is ORENcloud ?

ORENcloud, an advanced and multifaceted cloud communication platform, serves large and small business needs. Spearheaded by a passionate team that’s on the pulse and with decades’ experience of building enterprise-grade unified communication solutions, serving clients from major banks to military operations, we are a cloud service that offers premium experience.

ORENcloud - Simple. Innovative. Flexible.

Pricing

You make all the choices.

Interactive Voice Response (IVR)

The commonly used voice menus such as “Welcome to Maxis Berhad, press 1 for Sales; 2 for …”. You can create voice menus of pre-defined destinations or custom actions including recording user input like a national ID.

Time-Condition

During office hours the call goes to your voice menu (interactive voice response) and after office hours it will go to your voicemail or forwarded to your handphone.

3 Way Conference or conference rooms

The option to invite 3rd or more persons to a call. This makes collaboration over phone calls easy by just dialing next party and automatically invoking this feature. You can also request a private conference room which can have virtually unlimited number of participants.

Voicemail to email

Whenever you get a voicemail it will be emailed to you as an audio file including date, time and number so you can listen to it wherever or whenever you want.

Follow-me/Call Forwarding

This is especially good for receiving calls outside of your extension, especially when nobody picks up the call it can then be forwarded to your mobile-phone or other destinations like a land line, or even drop it to a voicemail.

Ring-Group

Receive calls in a group of predefined numbers and then distribute calls within that group to ensure calls are always attended to.

Record on demand

Selectively record inbound & outbound contact center telephone calls on demand.

Cold Transfer

In cold transfer, you will be transferring a call to another agent or team without giving them prior notification. Cold transfer is also known as blind transfer.

Warm Transfer

When you perform a warm transfer, you can talk to another agent or even exchange call notes before transferring the call.

Global Numbers

Become a global company instantly of over 50 locations globally. From landlines, mobile numbers or even toll free numbers.

Digital operator

Have your operator manage calls using just a webpage. Click and action using a mouse without using any physical phones like traditional telephone receptionists.

Integrations

Stretch the limits of your communication platform by integrating to thousands of integration points via Zapier where applicable. You can also integrate with your existing telephony system. Speak to our sales engineers today about your special requirements.

Zero capex, start immediately
Our cloud telephone doesn’t require you to purchase expensive hardware to start. All you need is either a computer or smartphone device. If you would like, you can also get a plan that includes a physical desktop phone with a variety of makes and models to choose from.

True reachability
Our cloud communication not only allows you to connect anywhere with an internet connection, it also allows you to connect to traditional telephone numbers to where you wish to direct your calls to. For example, your home phone or mobile phone in case internet connectivity isn’t reliable. Therefore, never miss an important business call in any situation, offline or online.

Feature rich
At ORENcloud, we keep improving our service and always introduce new features and functionalities without incurring additional cost to your existing plans. Our team works around the clock to support and improve our services. We are committed to meet demanding unified communications requirement for just about any use case scenarios out of the box or through customization.

No minimum contract
Our core principle is to keep our customers satisfied by means of providing best in class product and highly competitive pricing. Experience gold standard services at no long term commitments, shape your communications platform as how you would shape your business.

Work from anywhere
You can access your ORENcloud communications platform literally anywhere with just an internet connection. Connections are secured with industry standard encryption and security practices.

Zero config
Our phones come set with your extension or when you use our AstiosUC software phones, provisioning is done centrally. Absolutely zero configuration is required.

Secure by default
All calls are protected by industry-grade encryption and reside on a global cloud and ISO-certified data centres in Malaysia and Singapore. And we adhere to the Cloud Service Subscriber (CSS) Guidlines at stipulated by MCMC of which Astiostech is an active member of the Technical Committee -or- is an active contributor.For more info, please click here.

Competitive Price
Competitive call charges to all destinations be it local, mobile, national as well as international.

Private cloud
We understand that some organizations might prefer to run their telephony on their own cloud, private or public. We got you. We can set one up for you and accessible by just you and your organization.

World class support
Our support team works 24x7 for the entire year to keep our customers happy. It is our highest priority to provide top grade support at any time you need. All you need to do is send an email or call our hotline number.

Features

Interactive Voice Response (IVR)

Create your own voice menus, .i.e. “Welcome to Maxis Berhad, press 1 for Sales; 2 for…”, according to your business needs via pre-selected destinations, including custom actions that allow recording user input such as a national ID, .i.e. customer MyKad/passport number.

Time-Condition

Experience hassle free call management by forwarding calls to a voice menu (interactive voice response) during office hours. Never worry about missing calls after office hours by simply forwarding them to a voicemail or a mobile device.

3 Way Conference or conference rooms

Opt for a 3rd person or more people to join in on a call. Collaboration is seamless when inviting the 3rd party is as easy as dialling the person’s number and this feature immediately activated. You can also request for a private conference room which allows unlimited participants.

Voicemail to email

Never miss out on important calls. Our voicemail to email feature ensures you receive all your voicemails by having them also emailed to you in audio file format, complete with crucial details like date, time and number.

Follow-me/Call Forwarding

When someone calls you outside of your extension, this feature allows an unanswered call to be forwarded to your mobile phone, land line and even voicemail.

Ring-Group

Receive calls in a group of predefined numbers and then distribute calls within that group to ensure calls are always attended to.

Record on demand

Selectively record inbound & outbound contact center telephone calls on demand.

Cold Transfer / Warm Transfer

In cold transfer, you will be transferring a call to another agent or team without giving them prior notification. With warm transfers, you get to speak to the intended destination first before transferring.

Calendar integration

Make a busy day easier when you integrate into your Google, Microsoft or internet calendar. When you have a meeting scheduled in your calendar at a specific time, have calls be automatically forwarded to voicemail.

Global Numbers

Become a global company instantly of over 50 locations globally. From landlines, mobile numbers or even toll-free numbers.

Digital operator

It’s even easier for an operator to manage your calls by simply using a computer, without the added weight of a physical phone.

Integrations

With Zapier, you can now enhance your communication platform by integrating to thousands of integration points where applicable. Integrating with your existing telephony system is also possible. Get in touch with our friendly sales engineers today for further assistance.

Benefits

Zero capex, start immediately

No expensive hardware is needed with our cloud telephone. A no-frills system, a computer or smartphone device is all that’s required. However, a plan which includes a physical desktop phone is available, with several makes and models to choose from.

True reachability

Our cloud communication not only allows you to connect anywhere with an internet connection, it also allows you to connect to traditional telephone numbers to where you wish to direct your calls to. For example, your home phone or mobile phone in case internet connectivity isn’t reliable. Therefore, never miss an important business call in any situation, offline or online.

Feature rich

Despite the many features that ORENcloud offers, our team never stops with our endeavours to satisfy customers. Keeping abreast with latest trends in technology, we constantly strive to improve and introduce new features and functionalities so that we can be the prime choice. We are ceaseless in our work because we are fully committed to meeting any unified communications requirements and all customer needs.

No minimum contract

Our customers being our top priority, we have designed quality premium products to be enjoyed by all at an affordable price. Without the limitations of a long-term commitment, it is still possible to enjoy our line of products while also giving your business the communications boost it needs.

Work from anywhere

Access ORENcloud anywhere and worry free. The highest security practices are put in place as seen in our connections which are secured with industry standard encryption.

Zero config

Centralised provisioning takes away the need to configure anything. Users also enjoy the benefit of getting a complimentary extension with our phones when choosing our service or AstiosUC software phones. Zero configuration, one less problem to worry about.

Secure by default

All calls are protected by industry-grade encryption and reside on a global cloud and ISO-certified data centres in Malaysia, Singapore, United Kingdom and United States. We strictly adhere to the Cloud Service Subscriber (CSS) Guidlines by Malaysian Communication and Multimedia Comission (MCMC) of which Astiostech is an active member of the technical committee -or- is an active contributor. For more info, please click here.

Competitive Price

We know how much staying in touch matters, so we have made our best efforts to make doing so affordable. Our calls, from local to international are budget-friendly.

Private cloud

Some organisations need to run their telephony on their own cloud, private or public, and here is where we come in handy. We can set one up for you, with enterprise-grade security and privacy needed.

World class support

Our all year round, 24/7 support team is entirely dedicated to keeping our customers happy. We strive to give constant top-notch support whenever help is needed. Our team is easily reachable via email or our hotline number.

Frequently Asked Questions

Where is the datacenter located?

Our datacenter is located in Malaysia, Singapore and on Amazon AWS EC2 with CloudFront. Depending on your geographical location, it can also be set to a datacenter nearer to you, at locations where AWS NOCs exist.

Can I keep my existing phone numbers?

Yes, it is possible to forward all calls from your old phone number to the new ORENcloud number.

What do I need to make ORENcloud work?

All it takes is a broadband, 3G, 4G or 5G internet connection. Our phones come fully configured, delivered to your doorstep and, you will need only to unpack and connect to get started.

I'm interested how do I sign up?

Use the simple sign-up form from our website or call us at + 6 03 27242555 or toll-free (Malaysia only) 1800818377 for a personal consultation or to set up an appointment.

Can I use PC-based soft phones or my mobile phone with ORENcloud?

Yes, we support all standard softphones and smartphones. There are many apps available that are compatible with ORENcloud or use our own softphones offered for free for our customers.

I have existing VoIP Phones can I use them with ORENcloud?

Yes, you can re-use all your existing IP-Phones with ORENcloud. We will also configure your phones free of charge, simply contact our support team. This includes phones like Cisco, Avaya, Linksys, Yealink, Polycom, Astara, Grandstream, Snom and etc.

What about faxes, how can I send or receive them?

Faxes are sent, received and managed through ORENcloud Fax Portal. Optionally, faxes can be sent as email attachments to you. Have an existing fax device? We can also help you connect it to ORENcloud with a small ATA (analogue telephone adaptor).

What happens if I lose internet connectivity?

ORENcloud is able to detect when your phones are offline which is when all calls will be forwarded to the phone numbers (mobile and landline) you have set up. You can rest assured you will not miss any business calls.

I have multiple offices/locations, how can ORENcloud benefit me?

With us, all your telephony office solutions will be central-hosted which lowers cost. Interoffice calls between ORENcloud users are free of charge and allows all calls to your main office to be transferred to any location. Your receptionist will be able to see if a person is engaged or free before transferring calls. Our solutions are flexible and ready to grow with your business.

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Where is the datacenter located?

Our datacentre is located in Malaysia, Singapore and on Amazon AWS EC2 with Cloudfront. Choosing the best possible location ensures stable and efficient connection which we can facilitate, so depending on your geographical location it can be set to the nearest datacentre, where AWS NOCs exist.

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Can I keep my existing phone numbers?

Yes, it is possible to forward all calls from your old phone number to the new ORENcloud number.

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What do I need to make ORENcloud work?

All it takes is a broadband, 3G, 4G or 5G internet connection. Our phones come fully configured, delivered to your doorstep and, you will need only to unpack and connect to get started.

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I'm interested how do I sign up?

Use the simple sign-up form from our website or call us at + 6 03 27242555 or toll-free (Malaysia only) 1800818377 for a personal consultation or to set up an appointment.
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Can I use PC-based soft phones or my mobile phone with ORENcloud?

Yes, we support all standard softphones and smartphones. There are many apps available that are compatible with ORENcloud or use our own softphones offered for free for our customers.
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I have existing VoIP Phones can I use them with ORENcloud?

Yes, you can re-use all your existing IP-Phones with ORENcloud. We will also configure your phones free of charge, simply contact our support team. This includes phones like Cisco, Avaya, Linksys, Yealink, Polycom, Astara, Grandstream, Snom and etc.
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What about faxes, how can I send or receive them?

Faxes are sent, received and managed through ORENcloud Fax Portal. Optionally, faxes can be sent as email attachments to you. Have an existing fax device? We can also help you connect it to ORENcloud with a small ATA (analogue telephone adaptor).

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What happens if I lose internet connectivity?

ORENcloud is able to detect when your phones are offline which is when all calls will be forwarded to the phone numbers (mobile and landline) you have set up. You can rest assured you will not miss any business calls.

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I have multiple offices or locations how can ORENcloud benefit me?

With us, all your telephony office solutions will be central-hosted which lowers cost. Interoffice calls between ORENcloud users are free of charge and allows all calls to your main office to be transferred to any location. Your receptionist will be able to see if a person is engaged or free before transferring calls. Our solutions are flexible and ready to grow with your business.

Why ORENcloud ?

ORENcloud was created by passionate voice and communication engineers. Today, the same dedicated and experienced team runs it. With twenty years of experience, we are Malaysia’s first cloud telephony provider, proudly counting 2 of the largest contact centre companies globally as clients. A homegrown company with world-class expertise, grow your dreams with us as so many others have. Sign up for a trial today and true to our tagline of “Simple, Innovative, Flexible” at no cost, no credit card and no commitment.

What People Are Saying About ORENcloud?

"The recent pandemic definitely caused a shift in how we practice medicine especially in the field of psychiatry where confidentiality and spending time with clients are of utmost importance. During the chaos and anxiety-filled time, ORENcloud and Astiostech reached out and introduced this telephonic system that allowed us as doctors to protect ours and client’s privacy and able to still continue the service and help our clients that were most affected by the recent happenings."

 "Telepsychiatry in Asia is an emerging concept and ORENcloud and Astiostech are pioneers that have the integrity and creativity to forge ahead and I wish them all the best! Thank you for arising to the occasion and getting us through the dark cloud. As a medical practitioner, I have been recommending this service to my fellow colleagues and hope that this becomes a standard app on our mobile devices."

Medical officer with a special interest in psychiatry

"Orencloud connectivity has proven to be reliable for our call centre business. Their subscription plans and system are also very flexible and allow us to scale up or down easily according to our business needs"

Au-Yong Head of Contact Centre, Customer Connect (Malaysia) Sdn. Bhd.

"ORENcloud hosted telephony solution was for us the best solution out there, they offer great value for money, easy to use, and very flexible. We especially like the voicemail to email feature since we are not always able to (immediately) answer the phone so having the voicemail send to our emails with all necessary information including the actual voicemail as an audio file is just perfect. I can strongly recommend their services."

Arthur Lim, Director Qmanco Sdn Bhd

"We are using ORENcloud hosted telephony services for over three years now. It has given us great flexibility on our telecommunication needs and combined with their AstiosUC softphone solution made it possible for us to easily work from anywhere all transparent to the customers. All with attractive pricing for both the monthly subscription as well as the call charges."

Pandeyan M, Group CEO and Shareholder, Applecross Resources Sdn Bhd

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About ORENcloud

ORENcloud is a leading hosted IP-PBX company with a vision to revolutionise voice, network monitoring and cybersecurity solutions. We are wholly owned and supported by MSC-Status company, Astiostech Sdn Bhd.

Contact Us

Malaysian Toll-Free (National)
1800 818 377

General & Sales (K. Lumpur)
+603-2724 2555

United States (California)
+1 360 886 3111

Thailand (Bangkok)
+66 2 026 1182

Philipines (Manila)
+63 2 8271 1795

Vietnam (Hanoi)
+84 24 4458 1781

Locate Us

Address
3A-1A, 3A Floor,Tower 5 @ PFCC, Jalan Puteri 1/2, Bandar Puteri, 47100 Puchong, Selangor, Malaysia

General
[email protected]

Support 
[email protected]

About ORENcloud

ORENcloud is a leading hosted IP-PBX company with a vision to revolutionise voice, network monitoring and cybersecurity solutions. We are wholly owned and supported by MSC-Status company, Astiostech Sdn Bhd.

Locate Us

Address
3A-1A, 3A Floor,Tower 5 @ PFCC, Jalan Puteri 1/2, Bandar Puteri, 47100 Puchong, Selangor, Malaysia

General Inquiry
[email protected]

Support
[email protected]

Contact Us

Malaysian Toll-Free (National)
1800 818 377

General and Sales (K. Lumpur)
+603-2724 2555

United States (California)
+1 360 886 3111

Thailand (Bangkok)
+66 2 026 1182

Philippines (Manila)
+63 2 8271 1795

Vietnam (Hanoi)
+84 24 4458 1781