ORENCloud - Simple. Flexible. Innovative.
We help businesses adopt cloud communications for agility, resilience and modernization. From basic telephony to complex contact centres, unified communications or even custom voice solutions on full, private or hybrid clouds through our application programming interfaces (API).
Pricing & Packages
Cloud Office
For SMEs and EnterprisesYearly Subscription @ RM 199.90*
- 3 Inbound Channels
- Selectable Malaysia DID
- Time-Conditions
- Follow-me
- Call recording
- Call transfer
- Call waiting
- Detailed Call Billing
- 3 Way Conference
- IVR
- Outbound and Inbound Calls
- Pickup-group
- Voice Mail / Voice Mail to Email
- Ring-group
- Unlimited Outbound Channels
- User Web Panel
- Digital Receptionist (For 10 users)
- *BigValue Plans (For more than 10 users)
Contact Centre Gold
Inbound and Outbound Contact CentreFree Headset with Yearly Subscription**
- 2 Inbound Channels (per agent)
- Selectable Malaysia DID
- Time-Conditions
- 1 Inboud Queue
- Call recording
- Call transfer
- 1 Outbound Queue
- Detailed Call Billing
- 3 Way Conference
- IVR
- Outbound and Inbound Calls
- Real-time and historical ًReports
- Voice Mail / Voice Mail to Email
- Automatic Call Distributor (ACD)
- Unlimited Outbound Channels
- Supervisor- Agent Panel
- Spy/Whisper
Contact Centre Platinum
Inbound and Outbound Contact Centre with DialerFree Headset with Yearly Subscription**
- 2 Inbound Channels (per agent)
- Selectable Malaysia DID
- Time-Conditions
- 1 Inbound Campaign
- Call recording
- Call transfer
- 1 Outbound Campaign
- Detailed Call Billing
- 3 Way Conference
- IVR
- Outbound and Inbound Calls
- Real-time and historical ًReports
- Voice Mail / Voice Mail to Email
- Automatic Call Distributor (ACD)
- Unlimited Outbound Channels
- Supervisor – Agent Panel
- Spy/Whisper
- Predictive Dialing
- Preview Dialing
* 17% saving excluding tax ** Subject to availability
Features
Interactive Voice Response (IVR)
Create your own voice menus, .i.e. “Welcome to Maxis Berhad, press 1 for Sales; 2 for…”, according to your business needs via pre-selected destinations, including custom actions that allow recording user input such as a national ID, .i.e. customer MyKad/passport number.
Time-Condition
Experience hassle free call management by forwarding calls to a voice menu (interactive voice response) during office hours. Never worry about missing calls after office hours by simply forwarding them to a voicemail or a mobile device.
3 Way Conference or conference rooms
Opt for a 3rd person or more people to join in on a call. Collaboration is seamless when inviting the 3rd party is as easy as dialling the person’s number and this feature immediately activated. You can also request for a private conference room which allows unlimited participants.
Voicemail to email
Never miss out on important calls. Our voicemail to email feature ensures you receive all your voicemails by having them also emailed to you in audio file format, complete with crucial details like date, time and number.
Follow-me/Call Forwarding
When someone calls you outside of your extension, this feature allows an unanswered call to be forwarded to your mobile phone, land line and even voicemail.
Ring-Group
Receive calls in a group of predefined numbers and then distribute calls within that group to ensure calls are always attended to.
Record on demand
Selectively record inbound & outbound contact center telephone calls on demand.
Cold Transfer / Warm Transfer
In cold transfer, you will be transferring a call to another agent or team without giving them prior notification. With warm transfers, you get to speak to the intended destination first before transferring.
Calendar integration
Make a busy day easier when you integrate into your Google, Microsoft or internet calendar. When you have a meeting scheduled in your calendar at a specific time, have calls be automatically forwarded to voicemail.
Global Numbers
Become a global company instantly of over 50 locations globally. From landlines, mobile numbers or even toll-free numbers.
Digital operator
It’s even easier for an operator to manage your calls by simply using a computer, without the added weight of a physical phone.
Integrations
With Zapier, you can now enhance your communication platform by integrating to thousands of integration points where applicable. Integrating with your existing telephony system is also possible. Get in touch with our friendly sales engineers today for further assistance.
Benefits
Zero capex, start immediately
No expensive hardware is needed with our cloud telephone. A no-frills system, a computer or smartphone device is all that’s required. However, a plan which includes a physical desktop phone is available, with several makes and models to choose from.
True reachability
Our cloud communication not only allows you to connect anywhere with an internet connection, it also allows you to connect to traditional telephone numbers to where you wish to direct your calls to. For example, your home phone or mobile phone in case internet connectivity isn’t reliable. Therefore, never miss an important business call in any situation, offline or online.
Feature rich
Despite the many features that ORENcloud offers, our team never stops with our endeavours to satisfy customers. Keeping abreast with latest trends in technology, we constantly strive to improve and introduce new features and functionalities so that we can be the prime choice. We are ceaseless in our work because we are fully committed to meeting any unified communications requirements and all customer needs.
No minimum contract
Our customers being our top priority, we have designed quality premium products to be enjoyed by all at an affordable price. Without the limitations of a long-term commitment, it is still possible to enjoy our line of products while also giving your business the communications boost it needs.
Work from anywhere
Access ORENcloud anywhere and worry free. The highest security practices are put in place as seen in our connections which are secured with industry standard encryption.
Zero config
Centralised provisioning takes away the need to configure anything. Users also enjoy the benefit of getting a complimentary extension with our phones when choosing our service or AstiosUC software phones. Zero configuration, one less problem to worry about.
Secure by default
All calls are protected by industry-grade encryption and reside on a global cloud and ISO-certified data centres in Malaysia, Singapore, United Kingdom and United States. We strictly adhere to the Cloud Service Subscriber (CSS) Guidelines by Malaysian Communication and Multimedia Commission (MCMC) of which Astiostech is an active member of the technical committee -or- is an active contributor. For more info, please click here.
Competitive Price
We know how much staying in touch matters, so we have made our best efforts to make doing so affordable. Our calls, from local to international are budget-friendly.
Private cloud
Some organisations need to run their telephony on their own cloud, private or public, and here is where we come in handy. We can set one up for you, with enterprise-grade security and privacy needed.
World class support
We delight our customers with our support and you can count on us to ensure service and system availability.
Frequently Asked Questions
Where is the datacenter located?
Our datacenter is located in Malaysia, Singapore, Amazon AWS EC2 with CloudFront, and DigitalOcean. Depending on your geographical location, it can also be set to a datacenter nearer to you where available.
Can I keep my existing phone numbers?
Yes, it is possible to forward all calls from your old phone number to the new ORENcloud number.
What do I need to make ORENcloud work?
All it takes is a broadband, 3G, 4G or 5G internet connection. Our phones come fully configured, delivered to your doorstep and, you will need only to unpack and connect to get started.
I'm interested how do I sign up?
Use the simple sign-up form from our website or call us at + 6 03 27242555 or toll-free (Malaysia only) 1800818377 for a personal consultation or to set up an appointment.
Can I use PC-based soft phones or my mobile phone with ORENcloud?
Yes, we support all standard softphones and smartphones. There are many apps available that are compatible with ORENcloud or use our own softphones offered for free for our customers.
I have existing VoIP Phones can I use them with ORENcloud?
Yes, you can re-use all your existing IP-Phones with ORENcloud. We will also configure your phones free of charge, simply contact our support team. This includes phones like Cisco, Avaya, Linksys, Yealink, Polycom, Astara, Grandstream, Snom and etc.
What about faxes, how can I send or receive them?
Faxes are sent, received and managed through ORENcloud Fax Portal. Optionally, faxes can be sent as email attachments to you. Have an existing fax device? We can also help you connect it to ORENcloud with a small ATA (analogue telephone adaptor).
What happens if I lose internet connectivity?
ORENcloud is able to detect when your phones are offline which is when all calls will be forwarded to the phone numbers (mobile and landline) you have set up. You can rest assured you will not miss any business calls.
I have multiple offices/locations, how can ORENcloud benefit me?
With us, all your telephony office solutions will be central-hosted which lowers cost. Interoffice calls between ORENcloud users are free of charge and allows all calls to your main office to be transferred to any location. Your receptionist will be able to see if a person is engaged or free before transferring calls. Our solutions are flexible and ready to grow with your business.
Where is the datacenter located?
Our datacenter is located in Malaysia, Singapore, Amazon AWS EC2 with CloudFront, and DigitalOcean. Depending on your geographical location, it can also be set to a datacenter nearer to you where available.
Can I keep my existing phone numbers?
Yes, it is possible to forward all calls from your old phone number to the new ORENcloud number.
What do I need to make ORENcloud work?
All it takes is a broadband, 3G, 4G or 5G internet connection. Our phones come fully configured, delivered to your doorstep and, you will need only to unpack and connect to get started.
I'm interested how do I sign up?
Can I use PC-based soft phones or my mobile phone with ORENcloud?
I have existing VoIP Phones can I use them with ORENcloud?
What about faxes, how can I send or receive them?
Faxes are sent, received and managed through ORENcloud Fax Portal. Optionally, faxes can be sent as email attachments to you. Have an existing fax device? We can also help you connect it to ORENcloud with a small ATA (analogue telephone adaptor).
What happens if I lose internet connectivity?
ORENcloud is able to detect when your phones are offline which is when all calls will be forwarded to the phone numbers (mobile and landline) you have set up. You can rest assured you will not miss any business calls.
I have multiple offices or locations how can ORENcloud benefit me?
With us, all your telephony office solutions will be central-hosted which lowers cost. Interoffice calls between ORENcloud users are free of charge and allows all calls to your main office to be transferred to any location. Your receptionist will be able to see if a person is engaged or free before transferring calls. Our solutions are flexible and ready to grow with your business.
Why ORENcloud ?
ORENcloud was created by passionate voice and communication engineers. Today, the same dedicated and experienced team runs it. With twenty years of experience, we are Malaysia’s first cloud telephony provider, proudly counting 2 of the largest contact centre companies globally as clients. A homegrown company with world-class expertise, grow your dreams with us as so many others have. Sign up for a trial today and true to our tagline of “Simple, Innovative, Flexible” at no cost, no credit card and no commitment.
What People Are Saying About ORENcloud?
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About ORENcloud
ORENcloud is a leading hosted IP-PBX company with a vision to revolutionise voice, network monitoring and cybersecurity solutions. We are wholly owned and supported by MSC-Status company, Astiostech Sdn Bhd.
Downloads
AstiosUC macOS (Rel: 01 Feb 2021)
AstiosUC Windows (Rel: 25 Sept 2020)
SHA256 Checksum:
Mac:962c64b0e23d0da3612dc6b6e571fafe09cc5e5ca0432ccf69e77115c22c0bd1
Win: fb83bc39780a4b7f98825e6c220f4d1d40eca7a3a67d1f0200969644299e904c
Contact Us
Malaysian Toll-Free (National)
1800 818 377
General & Sales (K. Lumpur)
+603-2724 2555
United States (California)
+1 360 886 3111
Thailand (Bangkok)
+66 2 026 1182
Philipines (Manila)
+63 2 8271 1795
Vietnam (Hanoi)
+84 24 4458 1781
General
[email protected]
Support
[email protected]
Locate Us
Address
3A-1A, 3A Floor,Tower 5 @ PFCC, Jalan Puteri 1/2, Bandar Puteri, 47100 Puchong, Selangor, Malaysia
About ORENcloud
ORENcloud is a leading hosted IP-PBX company with a vision to revolutionise voice, network monitoring and cybersecurity solutions. We are wholly owned and supported by MSC-Status company, Astiostech Sdn Bhd.
Locate Us
Address
3A-1A, 3A Floor,Tower 5 @ PFCC, Jalan Puteri 1/2, Bandar Puteri, 47100 Puchong, Selangor, Malaysia
Contact Us
Malaysian Toll-Free (National)
1800 818 377
General and Sales (K. Lumpur)
+603-2724 2555
United States (California)
+1 360 886 3111
Thailand (Bangkok)
+66 2 026 1182
Philippines (Manila)
+63 2 8271 1795
Vietnam (Hanoi)
+84 24 4458 1781
General Inquiry
[email protected]
Support
[email protected]
Downloads
SHA256 Checksum:
Mac: 6e5600bde02f8426b00e194daf9de90e2e7a54207834bd061e074222f58b6593
Win: fb83bc39780a4b7f98825e6c220f4d1d40eca7a3a67d1f0200969644299e904c
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