Interactive Voice Response (IVR)

The commonly used voice menus such as “Welcome to Maxis Berhad, press 1 for Sales; 2 for …”. You can create voice menus of pre-defined destinations or custom actions including recording user input like a national ID.

Time-Condition

During office hours the call goes to your voice menu (interactive voice response) and after office hours it will go to your voicemail or forwarded to your handphone.

3 Way Conference or conference rooms

The option to invite 3rd or more persons to a call. This makes collaboration over phone calls easy by just dialing next party and automatically invoking this feature. You can also request a private conference room which can have virtually unlimited number of participants.

Voicemail to email

Whenever you get a voicemail it will be emailed to you as an audio file including date, time and number so you can listen to it wherever or whenever you want.

Follow-me/Call Forwarding

This is especially good for receiving calls outside of your extension, especially when nobody picks up the call it can then be forwarded to your mobile-phone or other destinations like a land line, or even drop it to a voicemail.

Ring-Group

Receive calls in a group of predefined numbers and then distribute calls within that group to ensure calls are always attended to.

Record on demand

Selectively record inbound & outbound contact center telephone calls on demand.

Cold Transfer

In cold transfer, you will be transferring a call to another agent or team without giving them prior notification. Cold transfer is also known as blind transfer.

Warm Transfer

When you perform a warm transfer, you can talk to another agent or even exchange call notes before transferring the call.

Global Numbers

Become a global company instantly of over 50 locations globally. From landlines, mobile numbers or even toll free numbers.

Digital operator

Have your operator manage calls using just a webpage. Click and action using a mouse without using any physical phones like traditional telephone receptionists.

Integrations

Stretch the limits of your communication platform by integrating to thousands of integration points via Zapier where applicable. You can also integrate with your existing telephony system. Speak to our sales engineers today about your special requirements.

Zero capex, start immediately
Our cloud telephone doesn’t require you to purchase expensive hardware to start. All you need is either a computer or smartphone device. If you would like, you can also get a plan that includes a physical desktop phone with a variety of makes and models to choose from.

True reachability
Our cloud communication not only allows you to connect anywhere with an internet connection, it also allows you to connect to traditional telephone numbers to where you wish to direct your calls to. For example, your home phone or mobile phone in case internet connectivity isn’t reliable. Therefore, never miss an important business call in any situation, offline or online.

Feature rich
At ORENcloud, we keep improving our service and always introduce new features and functionalities without incurring additional cost to your existing plans. Our team works around the clock to support and improve our services. We are committed to meet demanding unified communications requirement for just about any use case scenarios out of the box or through customization.

No minimum contract
Our core principle is to keep our customers satisfied by means of providing best in class product and highly competitive pricing. Experience gold standard services at no long term commitments, shape your communications platform as how you would shape your business.

Work from anywhere
You can access your ORENcloud communications platform literally anywhere with just an internet connection. Connections are secured with industry standard encryption and security practices.

Zero config
Our phones come set with your extension or when you use our AstiosUC software phones, provisioning is done centrally. Absolutely zero configuration is required.

Secure by default
All calls are protected by industry-grade encryption and reside on a global cloud and ISO-certified data centres in Malaysia and Singapore. And we adhere to the Cloud Service Subscriber (CSS) Guidlines at stipulated by MCMC of which Astiostech is an active member of the Technical Committee -or- is an active contributor.For more info, please click here.

Competitive Price
Competitive call charges to all destinations be it local, mobile, national as well as international.

Private cloud
We understand that some organizations might prefer to run their telephony on their own cloud, private or public. We got you. We can set one up for you and accessible by just you and your organization.

World class support
Our support team works 24x7 for the entire year to keep our customers happy. It is our highest priority to provide top grade support at any time you need. All you need to do is send an email or call our hotline number.