Cloud people you can rely on
ORENCloud helps organisations modernise and simplify how they communicate, using cloud technology we build and run ourselves. Whether you need a basic phone line, an advanced contact centre, unified communications or a custom voice solution, we can help.
ORENCloud Sdn Bhd is a Malaysian cloud communications provider founded in 2013 and based in Puchong, Selangor. It builds and runs its own platform for cloud PBX, contact centres, WhatsApp messaging and AI, and is licensed by the MCMC (ASP-C). ORENCloud is part of the Astiostech group. See our products, pricing and platform architecture.
Our own platform
We are not a reseller. We design, integrate and operate ORENCloud’s platform using our own software and selected third-party components, and we keep growing it every year.
Today we serve some of the best-known businesses and organisations in the region, including banks, telcos, government agencies, national hotlines and leading BPOs.
We also offer certain products free of charge to eligible non-profit organisations. Read about our community initiatives.
ORENCloud Sdn Bhd (Company No. 1052609-M). Licensed by the Malaysian Communications and Multimedia Commission (ASP-C). Unit 3A-1B, 3A Floor, Tower 5@PFCC, Jalan Puteri 1/2, Bandar Puteri, 47100 Puchong, Selangor.
From 2013 to today
Select a year to see what we built and who we built it with.
2013
ORENCloud Sdn Bhd is founded
We start out to bring cloud telephony to Malaysian businesses, building our own multi-tiered platform instead of reselling someone else’s.
2014
Trunking trusted by global contact centres
Our SIP trunking starts carrying calls for international contact centres, which still rely on it today.
2021
Keeping the largest retirement fund in Malaysia reachable
During the pandemic lockdowns we helped the country’s largest retirement fund keep serving its members when staff could not get to the office.
2022
Our own softphone for true mobility
Working from home became normal after the MCO. Our UC softphone puts the office line on every mobile and laptop.
2023
Contact centre inside Microsoft Teams
We integrate Microsoft Teams with our contact centre, so businesses can extend their Teams subscription into a full contact centre.
Growing across industries
Customers in automotive, sports, cement manufacturing, outsourcing and technology retail move their communications to ORENCloud.
2024
One inbox for a whole university
Universiti Malaysia Sabah brings its customer engagement channels into OMNI for more than 3,000 students, academics and staff.
MITEC chooses CloudOffice
Malaysia’s international trade and exhibition centre runs event and customer service calls on CloudOffice.
Cosine, our AI chatbot made in Malaysia
We launch Cosine, our own AI chatbot for customer engagement.
2025
Official Meta Tech Provider
ORENCloud becomes an official Meta Tech Provider and offers free self-onboarding for the WhatsApp Business API.
Mamee and Khind come on board
Mamee runs its multichannel customer engagement on OMNI. Khind moves its headquarters to our Contact Centre and CloudOffice.
WhatsApp chat and voice calls together
A first in Malaysia: WhatsApp messages and WhatsApp voice calls connected to CloudOffice and our Contact Centre in one platform.
2026
iKB, accuracy-first enterprise AI
iKB grounds every answer in your approved documents, with citations and governance controls.
Certified partner for Meta Business Agent
We help businesses set up Meta’s AI agent on WhatsApp, Messenger and Instagram and connect it to their catalogue and CRM.
Fair pricing, always
Enterprise features without enterprise invoices.
Feature rich
We follow the latest communications technology closely and keep adding features to the platform, so you do not have to change provider to get them.
Fair price
Low per-minute rates for domestic and international calls. See our call rates.
Support that answers
Support after the sale matters as much as the sale. We are customers too, so we know what reliable help is worth, and we are there whenever you need us.
Easy to start
A subscription and an internet connection are all you need.
Zero capital expense
No hardware or servers to buy. Use our softphones on a laptop or smartphone over Wi-Fi or mobile data, and make and receive calls on your office extension from anywhere.
No minimum contract
Subscribe monthly or yearly to suit your budget. Scale users up or down when you need to, with no long-term commitment.
Work from anywhere
Reach your calls and data from anywhere. Connections are protected with TLS and SRTP encryption where supported.
Start fast
Our team can guide you through every step of the setup. If you prefer to jump straight in, the products are simple enough to start on your own.
Secured by experts
Security is the default, not an add-on.
Secure by default
Supported connections use TLS for signalling and SRTP for audio. Encryption coverage depends on the endpoints and configuration, and our local team of experts is available 24/7.
Private corporate cloud
Take full control of your telephony with a dedicated server for your organisation. Customise the system to your needs with enterprise-grade security and privacy.
PCI-DSS ready
For regulated businesses we set up a private instance on your premises, in our cloud or in a private cloud of your choice. Private instances can be tested against banking-grade standards such as PCI-DSS.
Customer stories
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Work with a team that builds what it sells
We will suggest a setup and price it for you. Most customers are live within a week.