ocadmin, Author at ORENCloud - Digital Starts Here

We named our bot Botku, made in Malaysia

Leave a Comment / AI, Chatbots, ChatGPT, OMNI, ORENCloud / November 12, 2024

BotKu, the latest AI-powered chatbot solution by ORENCloud and Astiostech, is designed to revolutionize customer engagement by leveraging advanced AI capabilities and PostgreSQL for robust data storage. With features like real-time sentiment analysis, scalable data architecture, and actionable reporting dashboards, BotKu empowers businesses to streamline customer interactions, gain insights, and optimize support operations. This blog explores BotKu’s capabilities, database structure, reporting features, and future enhancements to provide an all-in-one customer support platform for enterprises.

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Empower Your Business with OMNI & ORENCloud Bot Services: Advanced Bot Integration for Seamless Customer Experience

Leave a Comment / AI, AWS, Chatbots, ChatGPT, OMNI / November 6, 2024

ORENCloud Bot Services, integrated with the OMNI platform, offers an advanced, customizable chatbot solution designed to meet diverse business needs. Built with intent-based routing and high scalability, this service provides secure, flexible data handling and can interact across various communication channels. With affordable pricing and comprehensive engineering support, ORENCloud Bot Services empowers companies to enhance customer engagement, automate complex tasks, and improve overall customer satisfaction.

Empower Your Business with OMNI & ORENCloud Bot Services: Advanced Bot Integration for Seamless Customer Experience Read More »

Leveraging ORENCloud with AWS Malaysia for Superior Contact Center Solutions 

Leave a Comment / AWS, ORENCloud / October 25, 2024

Optimize your cloud contact center with ORENCloud and AWS Malaysia. Enjoy up to 17% cost savings, enhanced performance with ultra-low latency, and compliance with local data regulations. Discover seamless telco integration and advanced AWS services for better customer engagement.

Leveraging ORENCloud with AWS Malaysia for Superior Contact Center Solutions  Read More »

Title: AWS Now Available in Malaysia: A Deep Dive into Cost, Latency, and Data Sovereignty

Leave a Comment / ORENCloud, ORENCloud Contact Centre, ORENCloud UC / August 22, 2024

AWS has launched its Malaysia region, offering significant cost savings, faster latency, and enhanced data sovereignty for businesses. ORENCloud now provides locally hosted private instances on AWS Malaysia, with the added benefit of direct telco interconnectivity to our datacenters. This new region enables businesses to optimize their cloud infrastructure while ensuring compliance with local regulations, making it a game-changer for industries like finance, healthcare, and government.

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MITEC Partners with ORENCloud for Enhanced Operational Efficiency and Communication

Leave a Comment / CloudOffice, ORENCloud / May 13, 2024

Discover how MITEC is elevating their event management and customer service to new heights with ORENCloud’s CloudOffice. This exciting partnership integrates state-of-the-art communication technology, enabling seamless coordination and enhanced efficiency at one of Malaysia’s top venues for international trade and exhibitions. Read on to find out how this collaboration is setting new standards in the exhibition industry.

MITEC Partners with ORENCloud for Enhanced Operational Efficiency and Communication Read More »

NEC Exits PBX Market? Now its the best time to move to Cloud PBX for SMEs

Leave a Comment / AI, CloudOffice, ORENCloud, TMMLS / May 7, 2024

This article discusses the advantages of transitioning to ORENCloud’s CloudOffice, a cloud-based telephony solution that offers businesses scalability, cost efficiency, and advanced communication features. It highlights the financial and operational benefits of moving from traditional systems like NEC PBX to cloud telephony, emphasizing features like advanced IVR, integration with Microsoft Teams, reduced IT overhead, enhanced customer engagement, and robust security measures.

NEC Exits PBX Market? Now its the best time to move to Cloud PBX for SMEs Read More »

How ORENCloud Revolutionized University Malaysia Sabah’s Customer Engagement (CX) with OMNI for the use of over 3000 students, academics and staff.

Leave a Comment / case_study_omni, Chatbots, OMNI / April 2, 2024

In this article, we explore the transformative journey of University Malaysia Sabah (UMS) as it partnered with ORENCloud to centralize its customer engagement channels into a single, comprehensive platform. Utilizing ORENCloud’s OMNI, powered by advanced messaging integration capabilities, UMS successfully unified communications from two WhatsApp numbers, a Facebook page, an Instagram profile, and its official website. This integration facilitated a seamless, efficient, and more responsive communication strategy, enhancing the overall experience for both staff and students. The article highlights the challenges faced by UMS, the solutions provided by ORENCloud OMNI, and the significant benefits of adopting a centralized communication platform, including scalability, security, and affordability. Through this partnership, UMS has set a benchmark for educational institutions seeking to streamline their customer engagement and foster a more connected and accessible digital presence.

How ORENCloud Revolutionized University Malaysia Sabah’s Customer Engagement (CX) with OMNI for the use of over 3000 students, academics and staff. Read More »

WhatsApp Cloud API – Free WhatsApp Messaging For Customer Engagement on OMNI

Optimizing Hospital Call Center Operations: An Overview

Leave a Comment / ORENCloud, ORENCloud Contact Centre / March 4, 2024

Discover how our comprehensive OrenCloud Call Center Solution revolutionizes hospital call center operations, delivering user-focused benefits from enhanced patient care and improved agent performance to scalability and cost efficiency. With features like automatic call distribution, interactive voice response, and real-time reporting, our cloud-based solution is designed to optimize patient interactions, ensure regulatory compliance, and support future growth. Elevate your hospital’s service quality and operational efficiency with ORENCloud.

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Empowering Businesses Across Malaysia: ORENCloud’s Journey of Innovation and Success

Leave a Comment / OMNI, ORENCloud, ORENCloud UC, ORENdesk, Softphones, TMMLS / December 21, 2023

ORENCloud’s blog highlights their success in revolutionizing Malaysian business communications across various industries. Key case studies include enhancing operations in the automotive, sports, cement manufacturing, outsourcing, and technology retail sectors. Each story showcases ORENCloud’s ability to deliver scalable, cost-effective solutions tailored to specific client needs, resulting in improved efficiency, connectivity, and growth. This narrative emphasizes ORENCloud’s commitment to innovation and client success, demonstrating their role as a crucial partner in business transformation and growth in Malaysia.

Empowering Businesses Across Malaysia: ORENCloud’s Journey of Innovation and Success Read More »

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