In 2025, ORENCloud revolutionizes customer interactions with AI-powered tools like real-time call analysis, post-call insights, AI-driven engagement, and dynamic IVR systems. Explore how these innovations elevate customer experience and productivity.
Explore how ORENCloud’s OMNI platform uses AI-powered ChatGPT integration to enhance customer engagement across platforms like WhatsApp. Test OMNI’s features at +60 3-8689 2802 and see how AI can transform your business.
Cosine by ORENCloud Sdn Bhd is a revolutionary intelligent chatbot designed to enhance communication and customer service across various platforms. Seamlessly integrating with ORENCloud’s OMNI and other chat services like WhatsApp, Telegram, and Facebook Messenger, Cosine offers unparalleled versatility. Powered by advanced AI technologies such as OpenAI’s language models and FAISS for efficient similarity searches, Cosine delivers accurate and swift responses. Leveraging Redis for rapid embedding retrieval ensures low-latency interactions, making it ideal for businesses of all sizes. Key features include multi-platform integration, customizable configurations, intelligent content moderation, scalable performance, and robust data security measures. Whether you’re looking to streamline customer support or engage users more effectively, Cosine provides a flexible and reliable solution tailored to meet diverse business needs.
Cosine – AI Conversational bot that’s so good that it even surprised us! Read More »
cosine 🇲🇾, the latest AI-powered chatbot solution by ORENCloud and Astiostech, is designed to revolutionize customer engagement by leveraging advanced AI capabilities and PostgreSQL for robust data storage. With features like real-time sentiment analysis, scalable data architecture, and actionable reporting dashboards, cosine 🇲🇾 empowers businesses to streamline customer interactions, gain insights, and optimize support operations. This blog explores cosine 🇲🇾’s capabilities, database structure, reporting features, and future enhancements to provide an all-in-one customer support platform for enterprises.
We named our bot cosine 🇲🇾 made in Malaysia Read More »
ORENCloud Bot Services, integrated with the OMNI platform, offers an advanced, customizable chatbot solution designed to meet diverse business needs. Built with intent-based routing and high scalability, this service provides secure, flexible data handling and can interact across various communication channels. With affordable pricing and comprehensive engineering support, ORENCloud Bot Services empowers companies to enhance customer engagement, automate complex tasks, and improve overall customer satisfaction.
Optimize your cloud contact center with ORENCloud and AWS Malaysia. Enjoy up to 17% cost savings, enhanced performance with ultra-low latency, and compliance with local data regulations. Discover seamless telco integration and advanced AWS services for better customer engagement.
Leveraging ORENCloud with AWS Malaysia for Superior Contact Center Solutions Read More »
AWS has launched its Malaysia region, offering significant cost savings, faster latency, and enhanced data sovereignty for businesses. ORENCloud now provides locally hosted private instances on AWS Malaysia, with the added benefit of direct telco interconnectivity to our datacenters. This new region enables businesses to optimize their cloud infrastructure while ensuring compliance with local regulations, making it a game-changer for industries like finance, healthcare, and government.
Discover how MITEC is elevating their event management and customer service to new heights with ORENCloud’s CloudOffice. This exciting partnership integrates state-of-the-art communication technology, enabling seamless coordination and enhanced efficiency at one of Malaysia’s top venues for international trade and exhibitions. Read on to find out how this collaboration is setting new standards in the exhibition industry.
MITEC Partners with ORENCloud for Enhanced Operational Efficiency and Communication Read More »
This article discusses the advantages of transitioning to ORENCloud’s CloudOffice, a cloud-based telephony solution that offers businesses scalability, cost efficiency, and advanced communication features. It highlights the financial and operational benefits of moving from traditional systems like NEC PBX to cloud telephony, emphasizing features like advanced IVR, integration with Microsoft Teams, reduced IT overhead, enhanced customer engagement, and robust security measures.
NEC Exits PBX Market? Now its the best time to move to Cloud PBX for SMEs Read More »
In this article, we explore the transformative journey of University Malaysia Sabah (UMS) as it partnered with ORENCloud to centralize its customer engagement channels into a single, comprehensive platform. Utilizing ORENCloud’s OMNI, powered by advanced messaging integration capabilities, UMS successfully unified communications from two WhatsApp numbers, a Facebook page, an Instagram profile, and its official website. This integration facilitated a seamless, efficient, and more responsive communication strategy, enhancing the overall experience for both staff and students. The article highlights the challenges faced by UMS, the solutions provided by ORENCloud OMNI, and the significant benefits of adopting a centralized communication platform, including scalability, security, and affordability. Through this partnership, UMS has set a benchmark for educational institutions seeking to streamline their customer engagement and foster a more connected and accessible digital presence.
We provide cloud communication solutions including hosted telephony, voice solutions, helpdesk, omnichannel systems, and contact centres. Our technology and experienced professionals optimise your operations and deliver superior customer experiences. Join us to revolutionise your cloud communication journey.
