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WhatsApp Cloud API – Free WhatsApp Messaging For Customer Engagement on OMNI

Optimizing Hospital Call Center Operations: An Overview

Discover how our comprehensive OrenCloud Call Center Solution revolutionizes hospital call center operations, delivering user-focused benefits from enhanced patient care and improved agent performance to scalability and cost efficiency. With features like automatic call distribution, interactive voice response, and real-time reporting, our cloud-based solution is designed to optimize patient interactions, ensure regulatory compliance, and support future growth. Elevate your hospital’s service quality and operational efficiency with ORENCloud.

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Empowering Businesses Across Malaysia: ORENCloud’s Journey of Innovation and Success

Leave a Comment / OMNI, ORENCloud, ORENCloud UC, ORENdesk, Softphones, TMMLS / December 21, 2023

ORENCloud’s blog highlights their success in revolutionizing Malaysian business communications across various industries. Key case studies include enhancing operations in the automotive, sports, cement manufacturing, outsourcing, and technology retail sectors. Each story showcases ORENCloud’s ability to deliver scalable, cost-effective solutions tailored to specific client needs, resulting in improved efficiency, connectivity, and growth. This narrative emphasizes ORENCloud’s commitment to innovation and client success, demonstrating their role as a crucial partner in business transformation and growth in Malaysia.

Empowering Businesses Across Malaysia: ORENCloud’s Journey of Innovation and Success Read More »

ORENCloud’s Cloud Telephony and Satellite Internet: A Match Made in the Sky

Leave a Comment / CloudOffice, ORENCloud, ORENCloud UC, Starlink, Uncategorized / September 3, 2023

ORENCloud’s Cloud Telephony pairs seamlessly with satellite-based internet services like Starlink to offer unparalleled global communication. Discover the synergy, benefits, and future of agile business communication in our latest article.

ORENCloud’s Cloud Telephony and Satellite Internet: A Match Made in the Sky Read More »

TM MLS Business Continuity / Disaster Recovery

Leave a Comment / CloudOffice, TM MLS BCP / August 18, 2023

The age of traditional PRI (Primary Rate Interface) based telephony is drawing to a close. With SIP (Session Initiation Protocol) trunks fast becoming the preferred choice, there’s a growing reliance on MLS (Multi-line SIP). While this transformation offers unparalleled flexibility and cost benefits, it also comes with challenges inherent to IP-based systems. Here’s where ORENCloud’s

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We asked ChatGPT to write its own laws on use of AI, here’s what it wrote.

Leave a Comment / AI, ChatGPT / August 2, 2023

We asked ChatGPT to come up with laws governing the use of AI. Here’s what it wrote.

We asked ChatGPT to write its own laws on use of AI, here’s what it wrote. Read More »

Decoding WhatsApp’s New Pricing Structure: A Comprehensive Guide

Leave a Comment / OMNI, Tutorials / July 8, 2023

WhatsApp’s new pricing structure brings about significant changes that aim to align the pricing with the value businesses and users derive from different types of conversations. By introducing new conversation categories, WhatsApp enables a more accurate categorization and determination of the value each conversation provides. These changes require businesses to understand and comply with the revised structure to ensure a smooth transition and avoid any unexpected charges. It is essential for businesses to familiarize themselves with the detailed guidelines and documentation provided by WhatsApp to make the most out of their WhatsApp communication in light of these upcoming changes.

Decoding WhatsApp’s New Pricing Structure: A Comprehensive Guide Read More »

Are Traditional Telephone Lines Still Relevant in Business?

Leave a Comment / CloudOffice, ORENCloud, ORENCloud UC / June 19, 2023

In an era dominated by mobile technologies and digital communication platforms, traditional telephone lines are still relevant and play a vital role in business operations. Their reliability, superior call quality, trustworthiness, compatibility with existing systems, regulatory compliance, and accessibility make them an essential tool for effective communication. While digital alternatives are gaining popularity, businesses must carefully consider their specific needs and strike a balance between modern and traditional approaches to maintain a strong connection with their stakeholders.

Are Traditional Telephone Lines Still Relevant in Business? Read More »

Native SIP Apps: The Preferred Choice Over WebRTC Phones for Mobile Communication

Leave a Comment / ORENCloud UC / June 6, 2023

When it comes to mobile communication, native SIP apps on Android and iOS outperform WebRTC phones in several key areas. Native SIP apps seamlessly integrate with existing telephony infrastructure, ensuring compatibility and a smooth transition for organizations already using SIP-based systems. They also provide superior call quality by leveraging dedicated protocols and codecs designed for voice and video communication, resulting in clear and stable calls. Additionally, native SIP apps offer a wide range of features, robust security measures, and customization options, making them a comprehensive solution for mobile communication needs. In contrast, WebRTC phones may struggle with integration, call quality, and customization limitations. Ultimately, choosing native SIP apps over WebRTC phones ensures a reliable, secure, and feature-rich communication experience on mobile devices.

Native SIP Apps: The Preferred Choice Over WebRTC Phones for Mobile Communication Read More »

Strengthening Security for On-Premise VoIP PBX: Essential Measures for System Administrators

Leave a Comment / Security / May 22, 2023

This comprehensive blog article focuses on strengthening the security of an on-premise VoIP PBX, offering valuable insights and essential measures for system administrators. It emphasizes the significance of regular updates and patches, strong authentication mechanisms, secure transport protocols, network segmentation, monitoring and auditing, robust firewall rules, intrusion prevention, and user training. By implementing these security measures, administrators can safeguard sensitive voice data, prevent unauthorised access, and maintain a resilient communication infrastructure.

Strengthening Security for On-Premise VoIP PBX: Essential Measures for System Administrators Read More »

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