How life has changed since then. How our lives today are so much evolved around technology, especially the internet. Many aspects of our daily lives are dependent on the internet, especially the younger generations that grew up with it. Businesses are no different. In fact, many businesses today rely heavily on internet to conduct their business.
Customer Engagement Strategy You Can’t Ignore Read More »
A helpdesk system can be defined as a system that allows the company to improve efficiency in resolving customer issues by automating the complaint resolution process via ticket management. Companies are able to attend to support tickets in one place, be it from email, social media, SMS, and most of the support channels you can think of. This allows support team to keep track of customer requests, conversations, and complaints effectively.
What is a Helpdesk System and why is it important for your business? Read More »
Preface The pandemic has proven to create a multitude of challenges for businesses, government agencies and individuals. Many were caught off guard on the waves of lockdowns enforced by governments in respective countries, making physical access to office difficult or literally impossible. The case One of the largest retirement fund in Malaysia, is of no
How did we help the largest Retirement Fund in Malaysia? Read More »
Explore the advantages of Hosted VoIP PBX systems for improved communication and efficiency. Discover key benefits today.
Hosted PBX System and Its Key Advantages Read More »
Telecom service provider are moving away from the traditional wired services to cloud based technology which in the long run, more cost effective to both the provider and the consumers. Furthermore, cloud telephony gives so much more flexibility and convenient to individual users and corporates alike
This article discusses the various considerations an organization need to take when considering to move from PRI to MLS offered by Telekom Malaysia (TM). Sooner or later, this is required to be done as TM will start phasing out PRI in stages.
Migrating from TM PRI to TM MLS – Here’s what you need to know Read More »
With the move to cloud and hosted services, there are many advantages for the user but also the administrator. Many cloud services offer the end-user a considerable amount of self-control thus taking away lots of administrative tasks, no more time wasted on setting or changing follow-me settings, lookup call histories, set voicemails, etc, etc. With
User Control Panel (UCP) and the beauty of it from an administrator point. Read More »
Recently we encountered an issue whereby it’s not possible, with any browser, to login to the Yealink WebGUI thus not able to properly configure the IP-Phone. The error is that “Your connection is not private” and even when clicking “Advanced” it will not allow you to go to the login page of the IP Phone.
Yealink and NET::ERR_CERT_INVALID Error Read More »
It is more and more trending that companies move their application to a hosted a.k.a. Cloud environment and subscribe to them as services of which most common are email, file sharing, accounting and HR applications and a wide range of others as well. Cloud telephony services, commonly referred to as VaaS (Voice as a Service)
Moving telephony to the cloud, and keeping your number Read More »
We provide cloud communication solutions including hosted telephony, voice solutions, helpdesk, omnichannel systems, and contact centres. Our technology and experienced professionals optimise your operations and deliver superior customer experiences. Join us to revolutionise your cloud communication journey.
