In 2025, ORENCloud revolutionizes customer interactions with AI-powered tools like real-time call analysis, post-call insights, AI-driven engagement, and dynamic IVR systems. Explore how these innovations elevate customer experience and productivity.
Cosine by ORENCloud Sdn Bhd is a revolutionary intelligent chatbot designed to enhance communication and customer service across various platforms. Seamlessly integrating with ORENCloud’s OMNI and other chat services like WhatsApp, Telegram, and Facebook Messenger, Cosine offers unparalleled versatility. Powered by advanced AI technologies such as OpenAI’s language models and FAISS for efficient similarity searches, Cosine delivers accurate and swift responses. Leveraging Redis for rapid embedding retrieval ensures low-latency interactions, making it ideal for businesses of all sizes. Key features include multi-platform integration, customizable configurations, intelligent content moderation, scalable performance, and robust data security measures. Whether you’re looking to streamline customer support or engage users more effectively, Cosine provides a flexible and reliable solution tailored to meet diverse business needs.
Cosine – AI Conversational bot that’s so good that it even surprised us! Read More »
cosine 🇲🇾, the latest AI-powered chatbot solution by ORENCloud and Astiostech, is designed to revolutionize customer engagement by leveraging advanced AI capabilities and PostgreSQL for robust data storage. With features like real-time sentiment analysis, scalable data architecture, and actionable reporting dashboards, cosine 🇲🇾 empowers businesses to streamline customer interactions, gain insights, and optimize support operations. This blog explores cosine 🇲🇾’s capabilities, database structure, reporting features, and future enhancements to provide an all-in-one customer support platform for enterprises.
We named our bot cosine 🇲🇾 made in Malaysia Read More »
ORENCloud Bot Services, integrated with the OMNI platform, offers an advanced, customizable chatbot solution designed to meet diverse business needs. Built with intent-based routing and high scalability, this service provides secure, flexible data handling and can interact across various communication channels. With affordable pricing and comprehensive engineering support, ORENCloud Bot Services empowers companies to enhance customer engagement, automate complex tasks, and improve overall customer satisfaction.
In this article, we explore the transformative journey of University Malaysia Sabah (UMS) as it partnered with ORENCloud to centralize its customer engagement channels into a single, comprehensive platform. Utilizing ORENCloud’s OMNI, powered by advanced messaging integration capabilities, UMS successfully unified communications from two WhatsApp numbers, a Facebook page, an Instagram profile, and its official website. This integration facilitated a seamless, efficient, and more responsive communication strategy, enhancing the overall experience for both staff and students. The article highlights the challenges faced by UMS, the solutions provided by ORENCloud OMNI, and the significant benefits of adopting a centralized communication platform, including scalability, security, and affordability. Through this partnership, UMS has set a benchmark for educational institutions seeking to streamline their customer engagement and foster a more connected and accessible digital presence.
This article introduces ORENCloud’s OMNI, a cutting-edge customer engagement platform that harnesses the power of META’s WhatsApp Cloud API to revolutionize business communication. It highlights how businesses can use OMNI to quickly and effectively connect with customers through WhatsApp Business, offering personalized, efficient customer interactions. With features like subscription-free access, the ability to enable up to two free numbers for a business account, and a setup time of less than 30 minutes with support from ORENCloud’s customer success team, OMNI is presented as an invaluable tool for enhancing customer engagement. The benefits of leveraging this integration for global reach, cost-effectiveness, and streamlined customer support are discussed, encouraging businesses to adopt OMNI for a transformative communication strategy.
WhatsApp Cloud API – Free WhatsApp Messaging For Customer Engagement on OMNI Read More »
ORENCloud’s blog highlights their success in revolutionizing Malaysian business communications across various industries. Key case studies include enhancing operations in the automotive, sports, cement manufacturing, outsourcing, and technology retail sectors. Each story showcases ORENCloud’s ability to deliver scalable, cost-effective solutions tailored to specific client needs, resulting in improved efficiency, connectivity, and growth. This narrative emphasizes ORENCloud’s commitment to innovation and client success, demonstrating their role as a crucial partner in business transformation and growth in Malaysia.
Empowering Businesses Across Malaysia: ORENCloud’s Journey of Innovation and Success Read More »
WhatsApp’s new pricing structure brings about significant changes that aim to align the pricing with the value businesses and users derive from different types of conversations. By introducing new conversation categories, WhatsApp enables a more accurate categorization and determination of the value each conversation provides. These changes require businesses to understand and comply with the revised structure to ensure a smooth transition and avoid any unexpected charges. It is essential for businesses to familiarize themselves with the detailed guidelines and documentation provided by WhatsApp to make the most out of their WhatsApp communication in light of these upcoming changes.
Decoding WhatsApp’s New Pricing Structure: A Comprehensive Guide Read More »
In recent years, chatbots have become increasingly popular among businesses for their ability to provide quick and efficient customer service. Chatbots are automated systems that can interact with customers and answer their queries in real-time. These systems are designed to simulate human conversation and provide personalised responses. They can be programmed to understand and respond in multiple languages, which makes them ideal for use in multilingual countries like Malaysia.
Chatbots: A Boon for Multilingual Countries like Malaysia Read More »
How life has changed since then. How our lives today are so much evolved around technology, especially the internet. Many aspects of our daily lives are dependent on the internet, especially the younger generations that grew up with it. Businesses are no different. In fact, many businesses today rely heavily on internet to conduct their business.
Customer Engagement Strategy You Can’t Ignore Read More »
We provide cloud communication solutions including hosted telephony, voice solutions, helpdesk, omnichannel systems, and contact centres. Our technology and experienced professionals optimise your operations and deliver superior customer experiences. Join us to revolutionise your cloud communication journey.
