In 2025, ORENCloud revolutionizes customer interactions with AI-powered tools like real-time call analysis, post-call insights, AI-driven engagement, and dynamic IVR systems. Explore how these innovations elevate customer experience and productivity.
Cosine by ORENCloud Sdn Bhd is a revolutionary intelligent chatbot designed to enhance communication and customer service across various platforms. Seamlessly integrating with ORENCloud’s OMNI and other chat services like WhatsApp, Telegram, and Facebook Messenger, Cosine offers unparalleled versatility. Powered by advanced AI technologies such as OpenAI’s language models and FAISS for efficient similarity searches, Cosine delivers accurate and swift responses. Leveraging Redis for rapid embedding retrieval ensures low-latency interactions, making it ideal for businesses of all sizes. Key features include multi-platform integration, customizable configurations, intelligent content moderation, scalable performance, and robust data security measures. Whether you’re looking to streamline customer support or engage users more effectively, Cosine provides a flexible and reliable solution tailored to meet diverse business needs.
Cosine – AI Conversational bot that’s so good that it even surprised us! Read More »
cosine 🇲🇾, the latest AI-powered chatbot solution by ORENCloud and Astiostech, is designed to revolutionize customer engagement by leveraging advanced AI capabilities and PostgreSQL for robust data storage. With features like real-time sentiment analysis, scalable data architecture, and actionable reporting dashboards, cosine 🇲🇾 empowers businesses to streamline customer interactions, gain insights, and optimize support operations. This blog explores cosine 🇲🇾’s capabilities, database structure, reporting features, and future enhancements to provide an all-in-one customer support platform for enterprises.
We named our bot cosine 🇲🇾 made in Malaysia Read More »
Optimize your cloud contact center with ORENCloud and AWS Malaysia. Enjoy up to 17% cost savings, enhanced performance with ultra-low latency, and compliance with local data regulations. Discover seamless telco integration and advanced AWS services for better customer engagement.
Leveraging ORENCloud with AWS Malaysia for Superior Contact Center Solutions
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AWS has launched its Malaysia region, offering significant cost savings, faster latency, and enhanced data sovereignty for businesses. ORENCloud now provides locally hosted private instances on AWS Malaysia, with the added benefit of direct telco interconnectivity to our datacenters. This new region enables businesses to optimize their cloud infrastructure while ensuring compliance with local regulations, making it a game-changer for industries like finance, healthcare, and government.
Discover how MITEC is elevating their event management and customer service to new heights with ORENCloud’s CloudOffice. This exciting partnership integrates state-of-the-art communication technology, enabling seamless coordination and enhanced efficiency at one of Malaysia’s top venues for international trade and exhibitions. Read on to find out how this collaboration is setting new standards in the exhibition industry.
MITEC Partners with ORENCloud for Enhanced Operational Efficiency and Communication Read More »
This article discusses the advantages of transitioning to ORENCloud’s CloudOffice, a cloud-based telephony solution that offers businesses scalability, cost efficiency, and advanced communication features. It highlights the financial and operational benefits of moving from traditional systems like NEC PBX to cloud telephony, emphasizing features like advanced IVR, integration with Microsoft Teams, reduced IT overhead, enhanced customer engagement, and robust security measures.
NEC Exits PBX Market? Now its the best time to move to Cloud PBX for SMEs Read More »
Learn all about cloud calling software and its benefits. Find out how it works and why businesses are adopting it. Get started today!
What Is Cloud Calling Software? Read More »
Discover how our comprehensive OrenCloud Call Center Solution revolutionizes hospital call center operations, delivering user-focused benefits from enhanced patient care and improved agent performance to scalability and cost efficiency. With features like automatic call distribution, interactive voice response, and real-time reporting, our cloud-based solution is designed to optimize patient interactions, ensure regulatory compliance, and support future growth. Elevate your hospital’s service quality and operational efficiency with ORENCloud.
Optimizing Hospital Call Center Operations: An Overview Read More »
Discover the various VoIP types and their benefits. Learn about VoIP technology. Get insights on Voice over IP. Find the right VoIP solution for you.
Discover Unified Communication: Key Components Unveiled Read More »
We provide cloud communication solutions including hosted telephony, voice solutions, helpdesk, omnichannel systems, and contact centres. Our technology and experienced professionals optimise your operations and deliver superior customer experiences. Join us to revolutionise your cloud communication journey.
