OrenCloud is a provider of AI-powered business communication solutions, offering a range of services designed to enhance organizational communication and customer engagement. Their product suite includes:

• CloudOffice: A flexible and cost-effective cloud telephony system featuring call conferencing and advanced visual IVR. It supports AI voice capabilities in multiple languages, including English, Malay, Chinese, and Tamil.
• Cloud Contact Centre: A solution aimed at delivering exceptional customer service through voice channels, capable of handling large call volumes efficiently.
• ORENdesk: A cloud-based helpdesk or ticketing system designed to streamline customer support operations.
• WithTeams: Integration with Microsoft Teams to provide Public Switched Telephone Network (PSTN) capabilities, enhancing team collaboration.
• OMNI (and/or Cosine chat): An omni-channel messaging platform that includes chatbots for comprehensive customer engagement across various communication channels.
• SIP Trunking: A service offering call cost savings through Session Initiation Protocol (SIP) trunking, facilitating efficient voice communication.

These services are tailored to meet the needs of businesses in Malaysia, Singapore, Thailand, and Indonesia, with deployment options in the cloud or on-premises.

Comprehensive Fair Use Policy for OrenCloud

1. Introduction

This Fair Use Policy (“Policy”) outlines acceptable usage standards for OrenCloud’s services (“Services”) to ensure a secure, reliable, and efficient experience for all users. By utilizing OrenCloud’s Services, you (“User”) agree to comply with this Policy.

2. Acceptable Use

Users must:

• Utilize Services in compliance with applicable laws and regulations.
• Adhere to the terms specified in their service agreements with OrenCloud.

3. Prohibited Activities

Users must not:

• Engage in any illegal activities, including but not limited to fraud, intellectual property infringement, or unauthorized access to data.
• Transmit or store material that is obscene, defamatory, harassing, or otherwise objectionable.
• Distribute unsolicited bulk messages (“spam”) or conduct phishing activities.
• Introduce malicious software or engage in activities that disrupt the integrity or performance of OrenCloud’s Services.
• Resell or sublicense Services without prior written consent from OrenCloud.

4. Fair Usage

OrenCloud’s Services are designed for typical business use. Excessive usage that adversely affects service performance for other users may result in service limitations. OrenCloud reserves the right to implement measures to manage excessive usage and ensure equitable service access.

5. Monitoring and Enforcement

OrenCloud reserves the right to monitor usage to ensure compliance with this Policy. In cases of suspected violations, OrenCloud may:

• Investigate and take appropriate action, including service suspension or termination.
• Report unlawful activities to relevant authorities.

6. Reporting Violations

Users are encouraged to report any violations of this Policy to OrenCloud’s support team at [[email protected]].

7. Policy Updates

OrenCloud may modify this Policy at any time. Continued use of the Services constitutes acceptance of the updated Policy.

8. Contact Information

For questions regarding this Policy, please contact OrenCloud at:

OrenCloud Sdn Bhd
Unit 3A-1B, 3A Floor,
Tower 5@PFCC, Jalan Puteri 1/2, Bandar Puteri,
47100 Puchong, Selangor, Malaysia.

This Policy is designed to promote the responsible use of OrenCloud’s Services and to protect the rights and interests of all users.