CloudOffice PBX  (Private Branch Exchange) is a virtual phone system that uses internet-based technologies to manage and route calls, rather than relying on traditional hardware and phone lines. It allows businesses to access and manage their phone systems through the cloud, providing flexibility, scalability, and cost savings.

A traditional PBX relies on physical hardware and phone lines to manage calls, while a CloudOffice uses internet-based technologies and virtualises the system in the cloud. This allows for easier management, better scalability, and reduced costs compared to traditional PBX systems.

Yes, CloudOffice providers typically use encryption and multiple layers of security to protect calls and data. Additionally, reputable providers adhere to industry security standards and best practices to ensure the confidentiality, integrity, and availability of their services.

Yes, most CloudOffice team can work with you to see what type of lines you already have and figure out with you how to re-use them, thus, allowing you to keep your existing phone numbers when you switch to their service. The process and timeframe for number porting may vary between providers.

CloudOffice offer a wide range of features, such as call routing, voicemail, call recording, auto-attendants, call queues, conference calling, and integration with third-party applications like CRM and collaboration tools.

With ORENcloud, you can easily send, receive, and manage faxes through our convenient Fax Portal. Additionally, you have the option to receive faxes as email attachments for added convenience. If you already have a fax device, we can help you connect it to ORENcloud using a small ATA (analog telephone adapter). This enables you to continue using your existing equipment while taking advantage of the benefits of our cloud-based faxing solution.

It depends on the specific phones. Most modern VoIP (Voice over Internet Protocol) phones are compatible with CloudOffice, but older analog phones may require an adapter to work with the service. It’s essential to consult with us to determine compatibility and any additional requirements.

Yes, a medium to high speed and reliable internet connection is crucial for CloudOffice to ensure good call quality and minimal latency. It’s recommended to use a dedicated internet connection or prioritise voice traffic on your existing network using Quality of Service (QoS) settings.

To ensure call quality, choose a reputable CloudOffice offers reliable infrastructure and robust call routing capabilities. Additionally, ensure that your network has sufficient bandwidth and is optimised for voice traffic using QoS settings.

The cost of CloudOffice varies depending on the provider, the number of users and any customisation required such as connecting your own lines to CloudOffice. Generally, cloud PBXs  systems are more cost-effective than traditional PBX systems due to lower upfront costs and reduced maintenance expenses. We offer a monthly subscription model with different pricing tiers based on the features and number of users.

One of the main benefits of a cloud pbx system is its scalability. You can easily add or remove users, adjust features, and modify call routing rules as your business grows or changes. Most providers allow you to make these adjustments through a web-based portal, making it easy to manage your phone system without any specialised knowledge.

ORENCloud’s CloudOffice offer various support options, including phone, email, live chat, and online knowledge bases. We also offer dedicated account managers for larger businesses, ensuring personalised and prompt support when needed.