With the arrival of AWS in Malaysia, ORENCloud is uniquely positioned to revolutionize cloud contact center solutions for businesses. By leveraging AWS Malaysia’s new infrastructure, we offer optimized performance, cost savings, and seamless integration. Here’s how our solutions elevate your contact center operations:
1. Optimized Cloud Contact Centers with AWS Malaysia
Deploying contact centers through AWS Malaysia allows businesses to achieve up to 17% cost savings compared to using AWS Singapore. This reduction in costs doesn’t come at the expense of service quality—our cloud contact centers maintain high performance while delivering budget-friendly solutions. The local presence also enables businesses to reduce data transfer costs and improve efficiency.
2. Experience Real-Time Performance and Low Latency
AWS Malaysia’s infrastructure offers ultra-low latency, with ping times up to 38% faster than other regions. This ensures crystal-clear call quality and shorter wait times, even for businesses managing large call volumes. With ORENCloud’s optimized setup, businesses can handle customer interactions more efficiently, enhancing both user experience and operational productivity.
3. Enhanced Compliance and Security for Malaysian Businesses
Data sovereignty is a critical concern, especially in industries like finance and healthcare. With AWS Malaysia, businesses can ensure their data stays within the country, meeting strict local compliance requirements. ORENCloud’s solutions integrate with AWS’s security standards to deliver an added layer of protection, making us the ideal choice for businesses prioritizing data security and regulatory compliance.
4. Unique ORENCloud Advantages: Seamless Telco Integration
At ORENCloud, we go beyond traditional cloud services by offering direct telco interconnectivity, which allows businesses to effortlessly integrate their cloud contact centers with communication needs. Our services, such as CloudOffice and SIP trunking, ensure consistent performance and high reliability, giving you the flexibility to meet your communication goals without interruption.
5. Expand Your Possibilities with Advanced AWS Services
AWS Malaysia opens the door to a wide array of cloud services, from compute and storage to machine learning. ORENCloud can tailor custom contact center instances that harness these advanced technologies to optimize customer engagement and improve operational efficiency. Whether you need predictive analytics for better customer insights or scalable storage solutions, our offerings are designed to help your business thrive.
Conclusion
As AWS continues to grow in Malaysia, ORENCloud is dedicated to empowering businesses with innovative cloud contact center solutions. Contact us today to discover how we can help your organization maximize its cloud potential.
