In today’s fast-paced digital world, enhancing customer engagement through chatbots has moved beyond simple automation. Businesses now require smart, flexible, and highly customized solutions. ORENCloud Bot Services offers exactly that—powered by the integration with OMNI, our versatile customer support platform. Designed from the ground up by ORENCloud, this solution offers an unmatched blend of scalability, personalization, and intent-based intelligence that ensures smooth and meaningful interactions across channels.
Unlocking Next-Level Chatbot Capabilities
ORENCloud Bot Services is not your typical chatbot platform. Built from source by the ORENCloud team, our bot framework delivers:
- Intent-Based Routing: The bot can intelligently understand customer requests, allowing it to route queries based on intent. This means it can handle complex actions like querying external APIs, connecting with your database, or any custom functions you require.
- Robust Customization: Not only can you tailor the bot to suit your business’s personality, but you can also integrate additional functionalities such as advanced conversational flows, specialized responses, and custom error-handling procedures.
- Data Handling Flexibility: Our bot is capable of processing various data formats including documents, JSON files, and websites, ensuring comprehensive support for your business needs.
- Security and Compliance: All data is securely stored in encrypted databases hosted on AWS, providing peace of mind with strong compliance standards.
Powerful, Channel-Agnostic Integration with OMNI
With OMNI, our customer engagement platform, you can deploy ORENCloud Bot Services across all popular communication channels. OMNI supports:
- Multichannel Presence: Connect with customers on WhatsApp, Facebook Messenger, web chat widgets, and more, ensuring a seamless experience across platforms.
- Unified Interface: Manage interactions through a single, intuitive dashboard that consolidates all your communication streams.
- High-Capacity Scaling: Each bot worker can handle up to 10 users simultaneously, providing scalable support tailored to your business’s demands. Additional workers can be added as your customer base grows.
Affordable Pricing Model
Our pricing is designed to suit your business needs without breaking the bank. We charge based on the number of workers, not usage volume, which offers predictable costs with unlimited chat volume. The package includes:
- Initial Setup Fee: MYR 500 for seamless setup, customization, and integration.
- Monthly Subscription: MYR 99 per worker per month. With each worker handling up to 10 users, you can scale to meet demand without unexpected fees.
For businesses with high compliance standards, we can also deploy the entire ORENCloud Bot Services platform on-premise, allowing full control over data storage, processing, and security.
Razor-Sharp Precision with ORENCloud Engineering Support
Our engineering team stands ready to help you build, train, and customize your chatbot for maximum precision and relevance. We offer services to:
- Develop Custom APIs and Workflows: Enable your bot to interact with your specific systems and databases, ensuring that customers receive fast and accurate responses.
- Create Advanced Intent Models: Train your bot to recognize nuanced customer intents, increasing its ability to handle complex queries effectively.
- Optimize Performance and Response Quality: Adjust bot settings for optimal response times and conversation flow, providing a seamless experience for customers.
Whether you need a robust support solution, a sales assistant, or an information bot, ORENCloud Bot Services powered by OMNI offers a sophisticated, reliable, and cost-effective way to elevate customer interactions. More details on our features, customizations, and pricing will be available soon.
