ORENdesk
Cloud Helpdesk With Complete Service Management
ORENdesk is a robust, all-in-one helpdesk solution designed to streamline your IT service management and customer support operations. With features like customizable workflows, advanced ticket tracking, SLA management, and integrated asset control, ORENdesk adapts seamlessly to the unique needs of businesses of any size. Empower your support team to deliver timely, efficient service, and enhance customer satisfaction with an intuitive platform accessible from anywhere.
Easy Use Through Web
Accessible from any device with an internet connection, our solution empowers you to manage customer support remotely with unmatched flexibility and convenience.
With Your Own WorkFlows
Tailor your helpdesk experience to your unique needs with our customizable routing, branding, dashboards, and reports. Optimize your operations and deliver exceptional customer experiences.
Private Instances Only
Unlike many cloud helpdesk solutions that operate on a shared, vertically scaled instance, our deployments are entirely isolated for each client—ensuring complete data privacy with no risk of cross-client access.
Feature Highlights
Empower your clients with a comprehensive self-service interface, allowing them to track the progress of their submitted tickets directly within ORENdesk. With real-time updates and transparent status monitoring, your clients stay informed every step of the way, fostering accountability and boosting customer satisfaction.
Leverage the power of customizable forms in ORENdesk to capture all the essential details upfront with every support request. Tailor fields and inputs to fit your unique business needs, ensuring that your team has the right information to resolve issues quickly and efficiently. These dynamic forms streamline the ticket creation process, reduce the need for follow-up communications, and enhance the overall customer support experience.
ORENdesk offers an escalation mechanism designed to ensure that urgent support requests receive immediate attention. By configuring response time thresholds for various ticket priorities, you can prompt the timely elevation of critical tickets to the appropriate teams. This structured approach helps maintain efficient operations and promotes customer satisfaction.
ORENdesk ensures that support ticket information is kept current, preventing duplicate efforts and streamlining your operations. Every time you access the system, you’ll see the most recent ticket details, ensuring that your team has the latest information for timely and effective customer support.
Track and manage your IT assets seamlessly within the platform, ensuring that all hardware and software components are accounted for and optimally utilized.
Track and manage your IT assets seamlessly within the platform, ensuring that all hardware and software components are accounted for and optimally utilized.
Set and monitor Service Level Agreements (SLAs) to measure and maintain the quality and timeliness of your support services, ensuring high standards are consistently met.
Gain actionable insights into your helpdesk operations through robust reporting tools and customizable dashboards that visualize performance metrics and trends.
Adapt support processes to your unique operational needs with customizable workflows, ensuring that ticket handling is efficient and aligned with your business practices.
Manage and track inventory seamlessly, from hardware to software licenses, providing a clear overview of available resources and facilitating proactive asset planning.
Facilitate effective teamwork with role-based access controls that ensure the right people have the appropriate level of system access, promoting secure collaboration.
Seamlessly convert incoming emails into support tickets and ensure that both customers and agents are promptly informed via integrated email notifications.
Allows you to create and publish Knowledge-base articles for managing common customer inquiries and support requests. This feature enhances the efficiency and effectiveness of your helpdesk operations and promotes customer satisfaction.
Monitor and document changes to IT assets and configuration items, ensuring complete traceability and accountability throughout the support lifecycle.
Stay connected on the go with mobile-friendly access, allowing your support team to manage tickets and respond to urgent issues anytime, anywhere.
