Cloud contact centre
A contact centre for inbound, outbound or both
Queues, dialers, live wallboards and AI analytics in one cloud platform, priced for teams of any size.
ORENCloud Cloud Contact Centre is call centre software for inbound, outbound and blended teams in Malaysia, Singapore, Thailand and Indonesia. It includes ACD, predictive and preview dialling, call recording and live wallboards, plus AI-enabled analytics, sentiment analysis and an AI Business Dashboard. Gold for inbound is RM 76 per agent a month; Platinum, with outbound dialers, is RM 255.
4 of 5 largest global BPOs run on our contact centre platform.
Also trusted by Maybank, KFC, Pizza Hut, UNICEF, TDCX, NTT Communications, MIDF, Bridgestone, Ministry of Health Malaysia, Hospital Pusrawi, Bima, Meditop, Payquik, Aspiro, Azimuth, WSG, VCTel and io3.
Enterprise power, set up your way
Over 350 settings
Configure dialling, routing, wallboards and APIs to fit your process.
AI analytics and sentiment
Sentiment, post-call ratings and surveys, plus the AI Business Dashboard. Run the AI in the cloud or on local servers.
Agents work from anywhere
The web phone needs only a browser and a headset.
Hosted where you need it
Our Malaysian cloud, your own cloud or servers in your office.
Four ways to dial
Match the dialer to the campaign. Predictive keeps big teams busy, preview gives agents time to prepare, and manual dialling is always there.
- Who dials
- Calls per free agent
- Best for
Agents
AI sentiment, today’s calls
Calls per 15 minutes
Sample figures. Your wallboards show the KPIs you choose, per queue, campaign or team.
Know what is happening on the floor, right now
Your KPIs, your layout
Queues, service levels, abandon rates and agent states, per team or client.
Act from the same screen
Listen, coach, conference in or reassign agents in one click.
Two plans, one platform
Prices checked October 2026. Gold RM 76 and Platinum RM 255 per agent per month; setup and 24/7 support are billed separately.
Gold
Inbound and supervision. From RM 76 per agent per month.
Automatic call distribution
Send calls to the right agent by wait time, availability and caller priority.
Listen, coach and conference in
Supervisors listen in, guide agents quietly or join live calls.
Web-based phone
Agents take calls in the browser with two lines each.
Call recording
Every call is recorded as compressed MP3 for quality and compliance.
Dashboards and wallboards
Real-time views for agents and supervisors.
Reports and API
Ready-made and custom reports, PDF and CSV exports, and a REST API.
Platinum
Everything in Gold, plus outbound and automated campaigns.
Predictive and preview dialling
Agents handle only answered calls, or see the customer record first.
Blended campaigns
Agents take inbound and outbound calls in the same session.
Call scripts and callbacks
Scripts guide each call; scheduled callbacks remind agents of follow-ups.
CRM and other integrations
Agents see and update customer records in real time.
Multi-campaign, multi-tenant
Separate contact centres for departments or clients.
Security and audit
Two-factor sign-in, encryption at rest, recording masking and a full audit trail.
Start with a conversation
No contracts
Monthly or yearly plans. Add or remove agents as campaigns change.
Affordable
Built on proven open-source software that we customise and secure, so you save on licences.
Proven support
Experienced engineers, trusted by global contact centres.
Part of one platform
- CloudOfficeCloud PBX for the back office.
- OMNIWhatsApp, web chat and social messages in one inbox.
- ORENdeskHelpdesk and ticketing.
- WithTeamsCalls inside Microsoft Teams.
- Saloma AIAI voice agents that answer and make calls.
- SIP trunkingCalling and numbers for your own phone system.
Questions customers ask
What is Cloud Contact Centre?
Call centre software in the cloud for inbound and outbound calls. It has queues, dialers, recording, live monitoring, reports and integrations.
What AI features does it have?
Sentiment analysis, post-call ratings and surveys, AI agent assist, and the AI Business Dashboard. The AI can run in the cloud or on local servers. For AI voice agents that handle calls themselves, see Saloma AI.
What is a predictive dialler?
It dials a call list and passes only answered calls to free agents. Preview dialling shows the agent the customer record first. Both are in Platinum. See predictive dialler in Malaysia and the glossary.
Does it integrate with our other software?
Yes. It connects to CRM systems and other tools, and has a REST API for custom integrations.
How much does it cost?
Gold is RM 76 per agent per month for inbound work. Platinum is RM 255 per agent per month and adds dialers and outbound tools. Setup, customisation and 24/7 support are billed separately. Prices checked October 2026. See contact centre pricing.
Is it secure?
Yes. It uses encryption, multi-factor authentication, role-based access, recording masking and a full audit trail.
See it running with your own call flows
Tell us your team size and campaigns. We will set up a trial and price the right plan.