AI chatbots and assistants
AI chatbots that answer from your own knowledge
Cosine answers customers on your website, WhatsApp and social channels using your own documents. It hands over to a person when needed. Powered by iKB.
Cosine is an AI chatbot for businesses in Malaysia and the region. It answers customers on web chat, WhatsApp and social channels from your own documents, websites and systems, and hands over to a person when needed. It is powered by iKB and ready-made for OMNI. Every Cosine bot is quoted for your use case.
Related: glossary, FAQ, about ORENCloud and trust.
Ask it something it knows, and something it does not
Cosine shows where each answer came from.
Ask the demo bot
Powered by iKB
Cloud or local language models
Use leading cloud models, or local models in a private cloud or your own data centre when data must stay in-house.
Answers from your own knowledge
Cosine finds the right passage in your documents, website and databases first, then writes the answer and shows the source.
MCP integrations and function calls
Approved tools and APIs let the bot check an order or booking inside the chat.
Guardrails
Access rules, moderation and logging from iKB decide what the bot may say, and to whom.
Free-text AI, guided flows, or both
AI chat
Customers type questions in their own words. Cosine finds the answer in your knowledge and replies in their language.
- Answers from your documents and live data
- Declines questions outside your knowledge
Guided chat and function calls
Buttons and menus guide customers through set steps. Function calls fetch data or start workflows.
- Set flows for bookings, payments and status checks
- Live lookups in your systems
Voice and agent assist
Pair Cosine with Saloma AI voice agents on your phone lines, and give agents in OMNI suggested replies.
- One knowledge base for chat, voice and agents
- Smooth handover from bot to person
Why teams choose Cosine
- Safe by design
- Built to prevent data leaks, wrong information and made-up answers. You decide what users may know.
- Stays on topic
- Cosine will not answer outside the knowledge you give it. Our AI team trains it until you are happy.
- Human handover
- Customers can ask for a person at any time. The chat history goes with them.
- Built for OMNI
- Ready-made for OMNI. It can also connect to Zendesk, Freshdesk and other helpdesks with an API.
- Many data types
- Use your website, live API calls, Word, Excel, PowerPoint, PDF, Markdown and JSON files.
- Multilingual
- English, Malay, Chinese, Tamil and over 100 other languages, replied in the same script.
How we build your bot
With OMNI, your bot can be ready in under three days.
Share your knowledge
Send us your documents and website, and tell us which systems the bot should look things up in.
We build and tune it with you
Our AI team sets the tone, reply length, guided flows and guardrails, then tests it against real customer questions.
Connect your channels
Go live on your website, WhatsApp, Facebook and other channels through OMNI, with handover to your agents.
Review and improve
Read conversations and reports, add missing answers and adjust the bot as your products change.
Pricing on request
Every bot is quoted for your use case. Try the demo bot first.
Questions customers ask
What is Cosine?
Cosine is an AI and guided chatbot from ORENCloud. It answers customer questions on your website, WhatsApp, Facebook and other channels using your own documents and live data. It runs on the iKB enterprise AI platform.
How is an AI chatbot different from a rule-based chatbot?
A rule-based bot follows fixed menus. Cosine does both: free-text AI chat that finds answers in your knowledge, and guided chat with buttons and function calls for set steps such as bookings. You can mix the two.
Does Cosine work in Bahasa Melayu?
Yes. Cosine supports English, Malay, Chinese, Tamil and over 100 other languages, and replies in the same script.
What happens when Cosine does not know the answer?
Answers come from the knowledge you connect. You can set Cosine to hand the chat to your team. Test this with your own content before you go live. With OMNI, the chat passes to your agents with its history.
Can Cosine run on WhatsApp?
Yes, through OMNI, where Cosine is ready-made. Meta charges for WhatsApp messages separately; see OMNI pricing.
Can the AI run on our own servers?
Yes. Cosine can use local models in a private cloud or your own data centre when data must stay in-house. See private GPU infrastructure.
How much does Cosine cost?
Every Cosine bot is quoted for your use case, so there is no public price list. Contact us for pricing.
Ready for your first AI chatbot or voice assistant?
Bring the questions your customers ask most. We will show how Cosine answers them.