AI voice agents
Saloma AI: handle more calls, keep people in control.
AI voice agents answer inbound calls and run outbound campaigns in 70+ languages. Your team watches live and steps in when it matters.
Saloma AI, formerly Vocalis, provides AI voice agents that answer inbound calls and run outbound campaigns in 70+ languages for businesses in Malaysia and the region. Staff can watch calls live, take over, and review a recording, transcript and outcome for every call. Available through ORENCloud. Contact us for pricing.
Related: glossary, FAQ, about ORENCloud and trust.
- 70+languages, with regional voice options
- 3 modesinbound, progressive outbound and hybrid
- 24/7always-on call handling
Follow one inbound call
Step through a call from answer to record, then press “Hand off to a person”.
The agent answers in the caller’s language
A patient calls after hours. Saloma AI picks up, greets them in Bahasa Melayu and asks how it can help.
It answers from approved knowledge
It answers from information the clinic has approved, such as moving an appointment or parking.
It completes the task
A workflow books a free slot and sends a WhatsApp confirmation while the caller is still on the line.
Every call leaves one record
Recording, transcript, summary, outcome, cost and timing are saved together for review.
A person takes over, with the context
For topics only staff may discuss, Saloma transfers the call and a summary to the front desk. If the transfer fails, the AI stays on. Supervisors can listen in or take over.
Load the audience and the rules
Connect the contact list, choose agent, voice, language and knowledge, and set call windows and capacity.
Every number is checked first
Consent and suppression lists are checked first. Calls go out only inside your allowed hours.
Progressive dialling within capacity
Saloma dials only within your capacity limits. Unanswered calls are retried or scheduled for a callback.
Each call ends with an outcome
Confirmed reminders, rebooked appointments, completed surveys and callbacks roll up into the campaign report.
One control stops the campaign
An emergency pause stops new outbound calls across the campaign until you resume.
Outbound and hybrid campaigns
Inbound
Answer every call, day and night, and transfer sensitive ones to the right person.
Progressive outbound
Reminders, follow-ups, surveys and callbacks, dialled within capacity and consent rules.
Hybrid
Run inbound and outbound on the same agents, for example overflow cover during a campaign.
A complete call operation, not just a voice bot
Website voice
Visitors talk to an agent through a call button. These calls appear next to phone calls.
Live operations
See active calls and free capacity. Staff can listen in, transfer the call, pause the AI or end the call.
Workflow Studio
Build call flows visually, dry-run them, publish versions and trace every step.
Governed knowledge
Agents answer only from knowledge your business has approved.
Connected automation
Connect REST services, MCP tools and WhatsApp Cloud with encrypted credentials.
For organisations where every call matters
Healthcare
Answer common questions, take appointment requests and send reminders.
Financial services
Handle routine service calls with role-based access, audit evidence and data masking.
Customer operations
Scale first-line support, surveys, callbacks and overflow cover.
Hospitality and services
Answer repeat questions and serve international callers in 70+ languages.
Launch, then improve with evidence
Configure
Choose call mode, audience, capacity, agent, knowledge, voice and language.
Test
Talk to the agent in your browser and dry-run each workflow first.
Publish
Publish a locked version, then start when your team is ready.
Operate
Supervise calls live and review outcomes and costs.
AI handles the flow. People handle the moment.
Handoff that fails safe
Calls transfer with context to an approved endpoint. If that fails, the AI continues safely.
Access you control
Each customer’s data is kept apart. Staff have roles, multi-factor sign-in and session control.
Tamper-evident evidence
Audit trails, call events that cannot be edited, and locked published versions.
Clear usage and billing
Cost per call and per campaign, in a usage record that administrators can check.
Bahasa Melayu and other languages
Saloma AI supports 70+ languages with regional voice options. You choose the language, voice and agent per call.
To evaluate Bahasa Melayu for your workflow, request a demonstration. We have not yet published recorded Malay samples or a language-by-language test list; bring a real workflow and we can evaluate it together.
Questions customers ask
What is Saloma AI?
Saloma AI, formerly called Vocalis, is an AI voice agent platform. It combines inbound answering, progressive outbound campaigns and hybrid call operations, with live supervision and reporting.
What is an AI voice agent?
Software that talks with callers, answers common questions, does routine tasks like reminders and surveys, and passes the call to a person when needed.
Can a person take over a call?
Yes. Staff can listen in, transfer the call, pause the AI or end the call. If a transfer fails, the AI continues safely.
Which languages does it support?
70+ languages with regional voice options. See the Bahasa Melayu section above for what we have published about Malay.
Can I try it before buying?
Contact us to arrange a demonstration for your call workflow. Use non-confidential speech when evaluating it, because AI can make mistakes.
How is Saloma AI priced?
Cost is tracked per call and per campaign. Contact us with your expected call volume.
Is Saloma AI right for your business?
Bring a real call workflow and we will talk through the fit.